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Operations Coordinator

1 month ago

Bristol, Bristol, United Kingdom Motability Operations Full time
About The Role

Motability Operations is seeking a skilled Operations Coordinator to assist the Logistics & Vehicle Assignment Team in Bristol. As an Operations Coordinator, you will play a crucial role in ensuring the efficient allocation, routing, and sale of vehicles through our sales channels, meeting service level agreements. You will collaborate with 3rd party partners, manage team reporting, and provide administrative support within agreed timescales.

About You
  • Takes full ownership of issues and strives for continuous improvement.
  • Gains a comprehensive understanding of Motability Operations, particularly Vehicle Remarketing.
  • Makes informed decisions considering commercial impact.
  • Demonstrates a proactive 'can do' attitude.
  • Adapts to various tasks and activities as required, prioritizing the needs of the business.
  • Engages in direct and personal communication with interlinking teams.
  • Maintains strong working relationships with Customer Service teams and logistics suppliers.
  • Cascades information effectively, delivering the right message at the right time.
  • Works under pressure, solving issues in a logical and efficient manner.
  • Proactively addresses diverse problems and provides forward-thinking solutions.
  • Demonstrates a flexible and facilitating approach to finding solutions and making recommendations for change.
  • Ensures the most cost-effective resolution is reached.
  • Balances customer needs with business requirements.
  • Treats customers as individuals, considering their unique circumstances and providing tailored solutions.
  • Inspires trust and fosters strong relationships built on a professional approach.
  • Communicates effectively, both written and spoken, in a friendly and professional manner.
  • Confidently deals with and understands the needs of external and internal customers, explaining decisions clearly.
  • Strives to continually improve personal performance to achieve and exceed individual, team, and departmental SLA's and KPI's.
  • Works collaboratively as part of a team, supporting colleagues.
Minimum Criteria
  • Ability to communicate effectively with people at all levels.
  • Proven telephone experience.
  • Proven excellent customer service experience.
  • A genuine interest in providing exceptional customer service.
  • Accuracy skills and attention to detail.
  • Administration experience.
  • Experience working to service levels.
  • Good relevant PC and administrative skills, including Microsoft, Excel, and Microsoft Word.
  • Excellent written and verbal communication.
About The Company

Motability Operations is a unique organization, combining a strong sense of purpose with a commercial edge. We provide worry-free mobility solutions to over 630,000 customers and their families across the UK. Our values represent ambition, and we look for our people to live and breathe them every day: We find solutions, We drive change, and We care.

As a Motability Operations team member, you can expect a competitive reward package, including an annual discretionary bonus, 15% non-contributory pension, and 28 days annual leave. We also offer funded private medical insurance, electric/hybrid car salary sacrifice scheme, and cycle to work scheme. Our offices provide first-rate disability access, and we accommodate part-time and flexible working requests where possible.