Operations Coordinator Specialist

1 week ago

Bristol, Bristol, United Kingdom Motability Operations Full time

About The Role

Motability Operations is seeking an Operations Coordinator to join our team in Bristol on a 6-month fixed-term contract. As an Operations Coordinator, you will assist the Logistics & Vehicle Assignment Team in ensuring that all vehicles being returned from the scheme are allocated, routed and moved through the correct sales channel and are completed within service level agreements through to point of sale.

You will be liaising with 3rd party partners, ensuring all team reporting and administrative support is actioned within agreed timescales, and work efficiently and effectively to make decisions on the best outcomes for vehicles, customers and key stakeholders. The ideal candidate will have excellent communication skills, be able to work under pressure and solve issues in a logical manner.

About You

  • Takes full ownership of issues and continuously strives for improvement
  • Gains an understanding of all areas within Motability Operations, especially Vehicle Remarketing
  • Ability to make quick decisions considering commercial impact
  • Demonstrates an enthusiastic 'can do' attitude
  • Flexible across a variety of tasks and activities as required, and according to the changing needs of the business
  • Engages in a direct and personal way
  • Excellent communicator at all levels, maintaining open lines of communication with interlinking teams, particularly within the Vehicle Remarketing Department
  • Maintains working relationships with Customer Service teams at both refurbishment centres, and logistics suppliers and other business partners as required
  • Cascades information appropriately, delivering the right message at the right time
  • Ability to work under pressure and solve issues in a logical manner
  • Proactively solves diverse problems and is forward-thinking in responses
  • Demonstrates a flexible and facilitating approach to finding solutions and making recommendations for change
  • Ensures the most cost-effective resolution is reached
  • Has the ability to balance the needs of the customer with the needs of the business
  • Treats customers as individuals, takes into account individual circumstances and provides an appropriate solution
  • Inspires trust and fosters strong relationships built on a professional approach
  • Ensures all communication is written or spoken in a friendly and professional manner
  • Confidently deals with and understands the needs of external and internal customers, communicates reasoning so the customer can understand decisions
  • Strives to continually improve personal performance to achieve and exceed individual, team and departmental SLAs and KPIs
  • Works as part of a team and supports colleagues

Minimum Criteria

  • Ability to communicate with people at all levels
  • Proven telephone experience
  • Proven excellent customer service experience
  • A genuine interest in providing excellent customer service
  • Accuracy skills and attention to detail
  • Administration experience
  • Experience of working to service levels
  • Good relevant PC & administrative skills, eg: Microsoft, Excel (using V look-up) and Microsoft Word, Outlook
  • Excellent written and verbal communication

About The Company

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 630,000 customers and their families across the UK. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:

  • We find solutions
  • We drive change
  • We care

As a Motability Operations team member, the benefits you can expect are:

  • Competitive reward package including an annual discretionary bonus
  • 15% non-contributory pension (9% non-contributory pension during probation period)
  • 28 days annual leave with option to purchase and sell days
  • 1 day for volunteering
  • Funded Private Medical Insurance cover
  • Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme
  • Life assurance at 4 times your basic salary to give you a peace of mind that your loved ones will receive some financial help
  • Funded health screening for over 50s
  • Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans
  • Employee Discount Scheme with an app to save on the go
  • Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees
  • Generous family leave policies

We pride ourselves on being an inclusive employer and as such, all our offices provide first-rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.

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