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Global Trade Operations Coordinator

2 months ago

Bristol, Bristol, United Kingdom DHL Global Forwarding (UK) Limited Full time

**Job Summary:**

We are seeking a highly skilled and experienced Global Trade Operations Coordinator to join our team at DHL Global Forwarding (UK) Limited. As a key member of our Export Team, you will be responsible for ensuring the smooth and efficient execution of export operations, while maintaining the highest level of compliance with customs regulations.

Key Responsibilities:

  • Adhere to and implement Customs Compliance procedures and documentation, ensuring accurate and timely completion of all necessary paperwork.
  • Build and maintain strong relationships with customers, providing exceptional service and support to meet their export needs.
  • Complete retrospective Customs compliance actions, ensuring all necessary corrections are made in a timely and efficient manner.
  • Manage and coordinate Customs entry for Specialist License movements, ensuring all necessary documentation is accurate and complete.
  • Ensure the Job File is fully and accurately completed, reflecting all commercially relevant information and services provided.
  • Liaise directly with Carriers and Handling Agents to resolve exceptions and discrepancies as they arise.
  • Liaise directly with DGF departments on shipment planning and coordination, ensuring seamless execution of export operations.
  • Liaise directly with DGF Transport & Warehouse teams on shipment planning and coordination, ensuring timely and efficient movement of goods.
  • Liaise directly with overseas offices on shipment planning and coordination, ensuring global trade operations run smoothly.
  • Maintain and update DfT compliance, ensuring all necessary documentation is accurate and up-to-date.
  • Maintain mandatory milestones and remarks through Cargowise, ensuring all necessary information is accurately recorded.
  • Manage allocated customers against agreed SOP, ensuring exceptional service and support is provided.
  • Use Cargowise to create, manage and maintain Airfreight shipments, ensuring accurate and timely execution of export operations.
  • Perform any other duties as required, ensuring the smooth and efficient execution of export operations.
  • Support the measurement of Key Performance Indicators, ensuring continuous improvement and optimization of export operations.
  • Contribute to the First Choice continuous improvement program, ensuring a culture of excellence and innovation within the team.
  • Participate in the Weekly Team briefing sessions, ensuring open communication and collaboration within the team.
  • Complete all statutory and mandatory training, ensuring compliance with all relevant regulations and procedures.

Requirements:

  • Experience within the Freight Forwarding Industry, with a strong understanding of export operations and customs regulations.
  • 5 GCSEs including Maths and English at Grade C or above – or equivalent desirable.
  • Experience of HMRC procedures, with a strong understanding of customs compliance and regulations.
  • Commercial awareness, with a strong understanding of the global trade industry.
  • Clear and concise communication skills (written and spoken), with the ability to build and maintain strong relationships with customers and stakeholders.
  • Ability to follow processes and procedures, with a strong attention to detail and accuracy.
  • Ability to support a culture of continuous improvement, with a strong commitment to excellence and innovation.
  • Inter-personal skills - Influencing, communication, relationship management, cultural awareness and ability to work across teams.
  • Knowledge of Freight Forwarding industry: Exports, exports and related processes.