Clinical Operations Coordinator
2 weeks ago
Job Summary
We are seeking an experienced Clinical Operations Coordinator to join our team at University Hospitals Bristol and Weston NHS Foundation Trust (UHBW). The successful candidate will be responsible for managing appointments and booking activities across the Division of Women's and Children's Services.
The post-holder will work closely with the Assistant Performance and Operations Manager to contribute to the delivery of efficient services in the Children's Hospital. This will involve effective communication and liaison with clinical and administrative staff across the BRHC on a day-to-day basis.
Main Responsibilities
Communication:
- To support the triaging of referrals by liaising with key clinical staff
- Manage patient communications via telephone and through Trust systems to create letters, emails, and text reminders
- Act as a point of contact for queries from clinical and non-clinical staff
- Liaise with clinical and non-clinical teams across the division via telephone and email
- Escalate patient queries, capacity problems, and general issues to the role's line manager or relevant clinical staff as appropriate
- Communicate changes to clinics and appointments to patients as instructed, often at short notice
Patient Care:
- Show a caring and professional approach towards patients, relatives, and carers
Organising and Planning:
- Implement the policy for patients who do not attend (DNA) their appointment
- Manage and monitor all outstanding appointment requests through the Trust's Patient Administration System (PAS) and escalate any issues immediately to your manager
- Ensure clinic lists are effectively utilised in discussion with the appropriate clinician and manager, and rebook any cancelled appointment slots
About Us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites. We are committed to delivering excellent care to the people of Bristol, Weston, and beyond.
We are a forward-thinking multi-award-winning Trust and a digital exemplar committed to improving patient care. Our world-leading research and innovations are having a positive local and global impact.
We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce, we aim to recruit and retain a workforce that represents the rich diversity of the local population at all levels.
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