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Sales and Events Support

3 months ago

Birmingham, Birmingham, United Kingdom University of Birmingham Full time

Position Details
Conferences and Events - Campus Services

Location:
University of Birmingham, Edgbaston, Birmingham UK

Full time starting salary is normally in the range £25,866 to £27,518, with potential progression once in post to £30,820

Grade 4

Fixed Term contract up to 20 December 2024 (Maternity Cover)

Closing date: 14th March 2024


This role is also open as an internal secondment opportunity which would need to be agreed by your current line manager.


Our offer to you
People are at the heart of what we are and do.


The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university.

We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.


We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential.

With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.


We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate.

We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.


Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements.

We therefore welcome discussions on all forms of flexible working.

In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme.

We also have three high quality subsidised day nurseries.


The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site.

On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.

Find out more about the benefits of working for the University of Birmingham

Background


Campus Service is responsible for a very large range of services within the University including student accommodation, catering, Sport and Fitness, cleaning and waste management, conferences and events, delivering the University's post, day nurseries, security and emergency response, Winterbourne House & Garden.

The administrator post sits within the Conferences & events (C&E) team that resides with Venues and Events, Campus Services.

C&E sells and delivers a vast number of conferences and events to underpin academic work, support the student experience and drive additional income.

As with any commercial revenue generating and department within a university, C&E seeks to strike a balance between enhancing the student and staff experience and ensuring a financial return to the University.


Role Summary


The role of the administrator is to support Conferences and events, working as part of a team or on own initiative.

You will have the ability to manage your work without needing to refer to others for most of your time.

In order to flexibly use resource, you may be given the opportunity to work in different areas of the department or wider University.

Administrators may work in any area of the University; with large groupings in HR, Finance, and School/College Hubs.


You will be able to develop a wide range of skills, both technical and administrative, and may also have the opportunity to lead on specific tasks within a team.


Main Duties


You will act as a point of contact to provide accurate and timely information and advice to internal and external customers and stakeholders on University processes and procedures, answering queries promptly, providing guidance and resolving queries from initial contact to resolution.

This will include recognising when queries need to be referred elsewhere.

  • Serving as the primary contact for specific room and outdoor bookings
  • Booking of service providers
  • Providing and coordinating administrative tasks to support the sales life cycle
  • Ensure financial data is up to date and;
  • Provide administrative support for Sales, Event Delivery and Event Management
  • Process and monitoring of data monitoring accuracy, chasing up missing information, and escalating any issues as appropriate.
  • Use a variety of software systems and processes to research, manipulate, analyse and interpret sets of data, and produc