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Event Support Coordinator

2 months ago

Birmingham, Birmingham, United Kingdom The NEC Group Full time
{"title": "Event Customer Support Co-ordinator", "description": "Role Overview

The NEC Group is a leading live events business operating in various sectors, including exhibitions, conferences, music, sports, and hospitality. We strive to create engaging experiences for our customers and help them make every moment count.

This role is an exciting opportunity for an Event Customer Support Co-ordinator to join our Event Support team. As a key member of the team, you will be responsible for coordinating the delivery of products and services to our NEC customers, processing orders, and resolving problems to maximize the commercial returns of our events services team.

Key Responsibilities
  • Coordinate the delivery of products and services to customers
  • Process orders and resolve customer queries
  • Work closely with the events services team to maximize commercial returns
  • Provide excellent customer service and support
Requirements
  • Experience in a fast-paced sales and service environment
  • Passion for customer service and a "can do" attitude
  • Ability to think on your feet and resolve problems
  • Comfortable using various computer systems and processes
  • Good communication and interpersonal skills
What We Offer
  • Competitive salary and bonus scheme
  • 25 days annual leave rising to 26 after one year, plus all UK bank holidays
  • Free onsite parking and lunch
  • Potential home working options
  • Pension matching up to 7%
  • Life Assurance cover and Private Medical Insurance
  • Employee Assistance Programme and flexible benefits

The NEC Group is committed to creating a diverse and inclusive environment and is an equal opportunities employer. We welcome applications from candidates from all backgrounds and are proud to be an employer of choice for many.

", "lang_code": "en-US"}