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Contact Centre Advisor
3 months ago
Contact Centre Advisor
Chelmsford
Ref: VA1954
#OFE
Benefits
Competitive salary plus performance related bonus 29 days holiday including public holidays plus additional days with service Pension contributions Referral bonus scheme Enhanced parental leave Enhanced sick pay Talk to us about flexible working VIP Awards – colleague recognition scheme Cycle to work scheme Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much moreSteer Academy provides accredited ongoing training – paid for by the business Opportunities for career progression
Do you want to work in a supportive team environment? For one of the largest body shop repair groups in the UK?
In our Contact Centre Team, you will receive excellent training and support with career development - with career paths across the business.
About the Job
Working in a busy environment with the contact centre team, you will be responsible for:
About You
You will have prior experience in a fast paced customer service position, with the ability to:
Multi-task in a busy environment Plan your workload effectively to ensure customers are updated to agreed timescales Work accurately under pressure Work as part of a team as well as on your own initiative with minimal supervision Be flexible in your approach Continually work to high standards with customer satisfaction in mindExperience within the automotive sector would be beneficial but not essential.
