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Contact Centre Officer

2 months ago

Chelmsford, Essex, United Kingdom Essex Police Full time

About the Role

We are seeking a skilled Contact Centre Officer to join our team at Essex Police. As a Contact Centre Officer, you will be responsible for providing exceptional customer service to the public, responding to calls, and resolving issues in a professional and courteous manner.

Key Responsibilities

  • Respond to calls and emails from the public, providing accurate and helpful information
  • Resolve customer complaints and issues in a timely and professional manner
  • Work collaboratively with colleagues to achieve team goals and objectives
  • Develop and maintain knowledge of Essex Police policies and procedures

Requirements

  • GCSE in English at grade C or above, or equivalent qualification
  • Previous experience of working within a call centre or customer service environment
  • Ability to learn and use a variety of computer-based systems
  • Flexibility to work a rotating shift pattern, including evenings and weekends

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career development and progression
  • A supportive and inclusive work environment

Essex Police is an Equal Opportunities Employer

We welcome applications from diverse candidates and are committed to creating an inclusive work environment. If you are passionate about delivering exceptional customer service and have the skills and experience required for this role, we encourage you to apply.