Automotive Customer Service Representative

13 hours ago


Chelmsford, Essex, United Kingdom Cooks Motor Group Full time
Contact Centre Advisor (Aftersales)

We are seeking a highly motivated and enthusiastic individual to join our dynamic Contact Centre team at VW Chelmsford. As a Contact Centre Advisor (Aftersales), you will play a vital role in ensuring our customers have a great experience with our automotive services.

Key Responsibilities:
  • Maintain regular contact with our customers to understand their needs and preferences.
  • Manage inbound and outbound calls to resolve customer queries and concerns.
  • Stay up-to-date with current products, processes, and systems to provide accurate information to customers.
  • Adopt a sales approach to upsell our services and products.
  • Maintain accurate customer records to ensure seamless communication.
  • Deal with customer complaints in a professional and timely manner.
  • Maintain good housekeeping standards and orderly administration of your work.
What We Are Looking For:
  • Candidate must have customer awareness and be highly motivated.
  • Ability to work to deadlines and targets.
  • Strong teamwork skills and confident communication skills.
Why Work for Group 1 Automotive:

We offer a range of benefits and provisions to support our teams, including:

  • Accelerated training pathways and manufacturer training.
  • State-of-the-art facilities with modern automotive technology.
  • Family-friendly benefits such as enhanced Paternity & Maternity leave.
  • Long Service holiday rewards that increase with length of service.
  • Paid day off for your birthday.
  • Four-day Aftersales Academy.
Our Values:

We pride ourselves on our five core values that are incorporated in all we do: Respect, Integrity, Transparency, Teamwork, and Professionalism. These values are the foundation of our business and guide every interaction, whether it be with customers, colleagues, or the local community.



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