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Automotive Customer Service Representative
2 months ago
We are seeking a highly motivated and enthusiastic individual to join our Contact Centre team at VW Chelmsford. As a Contact Centre Advisor, you will be responsible for providing exceptional customer service and ensuring that every customer has a great experience.
Key Responsibilities:- Deal with customer complaints in a professional and courteous manner.
- Maintain good housekeeping standards and orderly administration of your work.
We offer a range of benefits and opportunities for career development, including:
- Accelerated training pathways and manufacturer training.
- State-of-the-art facilities with modern automotive technology.
- Family-friendly benefits such as enhanced Paternity & Maternity leave.
- Long Service holiday rewards that increase with length of service.
- Four-day Aftersales Academy.
We pride ourselves on our five core values: Respect, Integrity, Transparency, Teamwork, and Professionalism. These principles guide every member of our team in business functions, customer interactions, community engagement, and internal relations.
About UsGroup 1 Automotive is a well-established and growing company within the UK, with a wide representation of brands across America too. We primarily operate in the East and South East of England, representing a range of dealerships and employing over 3,000 colleagues dedicated to providing exceptional customer service.
We recognise that a successful business is built around the quality and contentment of its people. As such, we are committed to providing fantastic career opportunities, state-of-the-art resources, comprehensive training, competitive earnings packages, and a wide variety of benefits to ensure our teams receive the utmost support, both professionally and personally.
