Customer Service Representative

4 weeks ago

Chelmsford, Essex, United Kingdom Steer Automotive Group Full time

About the Role

We are seeking a skilled and customer-focused individual to join our Chelmsford Contact Centre team as a Contact Centre Advisor. In this role, you will play a key part in delivering exceptional customer experiences, managing customer journeys, and ensuring seamless communication with our customers and partners.

Key Responsibilities

  • Manage customer complaints and find effective resolutions
  • Book customer appointments and arrange vehicle collections and returns
  • Answer incoming calls and make outbound calls to customers and partners
  • Keep insurance companies updated with relevant information
  • Update and maintain computer systems and portals
  • Ensure daily KPI targets are met to maintain service excellence

About You

We are looking for individuals with prior experience in a fast-paced customer service environment. You should be able to:

  • Multi-task effectively: Handle various tasks in a busy setting without compromising on quality
  • Plan and organise: Manage your workload efficiently to ensure customers receive timely updates
  • Work accurately under pressure: Maintain attention to detail even when handling multiple tasks simultaneously
  • Be a team player: Collaborate effectively with colleagues while also being capable of working independently with minimal supervision
  • Adaptability: Show flexibility in your approach to changing situations and customer needs
  • Customer satisfaction: Maintain high standards with a focus on delivering excellent customer service

Why Join Us?

  • Supportive Team Environment: Be part of a team that values collaboration and mutual support
  • Career Development: Take advantage of our comprehensive training programs and clear career paths
  • Growth Opportunities: Join a company that is growing rapidly and values the development of its employees

If you're passionate about customer service and looking for a rewarding career in a supportive and dynamic environment, we want to hear from you. Apply today and start your journey with us at the Chelmsford Contact Centre.

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