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Automotive Customer Service Representative
2 months ago
We are seeking a highly motivated and enthusiastic individual to join our dynamic Contact Centre team at VW Chelmsford. As a Contact Centre Advisor, you will play a vital role in delivering exceptional customer service and ensuring every customer has a great experience.
Key Responsibilities:- Maintain regular contact with customers to understand their needs and preferences
- Manage inbound and outbound calls to resolve customer queries and concerns
- Stay up-to-date with current products, processes, and systems to provide accurate information and support
- Adopt a sales approach to upsell and promote relevant products and services
- Maintain accurate customer records and provide excellent customer service
- Deal with customer complaints in a professional and timely manner
- Maintain good housekeeping standards and orderly administration of work
- Candidate must have excellent customer awareness and communication skills
- Highly motivated and able to work to deadlines and targets
- Strong teamwork skills and ability to work collaboratively with colleagues
- Confident and professional communication skills
We offer a range of benefits and opportunities for career development, including:
- Accelerated training pathways and manufacturer training
- State-of-the-art facilities with modern automotive technology
- Family-friendly benefits such as enhanced Paternity & Maternity leave
- Long Service holiday rewards that increase with length of service
- Paid day off for your birthday
- Four-day Aftersales Academy
- Plus, much more
We pride ourselves on our five core values that are incorporated in all we do: Respect, Integrity, Transparency, Teamwork, and Professionalism. These values are the foundation of our business and guide every interaction with our customers, colleagues, and the local community.
