Contact Centre Specialist
6 days ago
About the Role
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Contact Centre Officer. As a key member of our public safety team, you will be responsible for providing exceptional customer service and support to the public, responding to a wide range of inquiries and requests for assistance.
Key Responsibilities
- Respond to customer inquiries and requests for assistance in a professional and courteous manner
- Provide accurate and timely information to the public, using a variety of communication channels
- Work collaboratively with other teams and stakeholders to resolve complex issues and provide effective solutions
- Develop and maintain a thorough understanding of our policies, procedures, and services
- Contribute to the development and implementation of new processes and procedures to improve customer service and efficiency
Requirements
- GCSE in English at grade C or above, or equivalent qualification
- Previous experience of working within a call centre or customer service environment
- Ability to learn and use a variety of computer-based systems
- Excellent communication and interpersonal skills
- Ability to work flexibly and adapt to changing priorities and deadlines
Working Arrangements
This is a full-time opportunity, working a rotating shift pattern of 6 on 4 off (2 early's, 2 lates and 2 nights), covering a 24-hour period 7 days a week. You will be based in Chelmsford, with the possibility of being based at Essex Police Headquarters in the future.
Security Clearance
All of our posts require a level of vetting and security clearance. During the recruitment process, you will be sent vetting information forms to complete.
Equal Opportunities Employer
Essex Police welcomes applications from all qualified candidates, regardless of age, disability, marital status, pregnancy or maternity, race, religion or belief, sexual orientation, transgender, sex (or gender), employment status. We are committed to creating an inclusive and diverse workplace culture.
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