Customer Contact Specialist

4 weeks ago


Chelmsford, Essex, United Kingdom Essex Police Full time

Exciting Opportunity with Essex Police:

Become an integral part of Essex Police, a team dedicated to ensuring community safety. We are currently seeking Contact Centre Officers who possess experience in call handling, customer relations, or front desk operations. In this role, you will be responsible for managing a variety of communications, including urgent and routine inquiries, to uphold the safety of Essex residents.

Key Responsibilities:

  • Assess and respond to incoming calls, emails, and in-person inquiries
  • Collect essential information and document details with precision
  • Deliver exceptional customer service while managing expectations
  • Operate effectively in a dynamic environment, addressing diverse situations

Requirements:

  • Excellent verbal and written communication abilities
  • Proficient in utilizing computer-based systems
  • Previous experience in a call handling or customer service position is preferred
  • Must possess a GCSE in English at grade C or above or an equivalent qualification

Benefits of Employment:

  • Competitive salary ranging from £24,921 to £27,351 annually
  • Comprehensive pension plan and sick leave benefits
  • Complimentary parking and access to on-site fitness facilities

If you are seeking a fulfilling and challenging career opportunity, consider the role of Contact Centre Officer with Essex Police.

Job Type: Full-time, Permanent

Schedule:
  • Availability for day shifts, night shifts, and weekends is required


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