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Front of House Volunteer

3 months ago


Leeds, Leeds, United Kingdom Candlelighters Full time

Volunteer Role:
Front of House Volunteer**
Hours: Every Saturday, 11:30 - 5:30

Location:
The Square, Woodhouse Square, Leeds, LS3 1AD

Families who have been affected by children's cancer (including patients, parents, siblings and grandparents) can come to The Square for a coffee and a chat, as well as book and access a variety of support services, including:

  • Wellbeing Services & Activities
  • Specialist 1:1 Support
  • Family Support Groups and Events


Based on feedback from the families we support, we are offering extended opening hours on a Saturday, on a trial basis, so are looking for a volunteer to support the Family Support Team deliver a variety of vital services.


Key Activities:

As a Front of House Volunteer you will support the Family Support Worker role and the rest of the Team at Candlelighters with a variety of tasks including:

  • Meeting and greeting families and other visitors
  • Making drinks for families and visitors
  • Answering the telephone, transferring calls and taking messages
  • Making bookings and updating our database
  • Setting up rooms for meetings and events
  • Selling items donated on our Candlelighters eBay account

We're looking for volunteers who:

  • Have experience of working in a customer service environment
  • Are confident, friendly and approachable
  • Have good IT skills and experience of using a database
  • Are able to move furniture (tables and chairs) and boxes
  • Are able to climb multiple flights of stairs
  • Are able to manage own emotions when working with families affected by childhood cancer
  • Are able to maintain professional boundaries and follow Candlelighters Policies and Procedures

How to apply

Job Type:
Volunteer

Salary:
£0.01 per year

Benefits:

  • Casual dress

Schedule:

  • Day shift
  • Every weekend

Work Location:
In person