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Front of House Manager Assistant

2 months ago

Leeds, Leeds, United Kingdom Oulton Hall Hotel, Spa & Golf Resort Full time

Unlock Your Potential in a Dynamic Front of House Role

We are seeking a highly motivated and customer-focused individual to join our Front of House team at Oulton Hall Hotel, Spa & Golf Resort. As a Front of House Manager Assistant, you will be responsible for providing exceptional guest service, supporting the Front of House Manager, and contributing to the overall success of our hotel.

Key Responsibilities:

  • Provide outstanding guest service and ensure a warm welcome to our hotel
  • Support the Front of House Manager in managing the reception area and team
  • Review room allocation, advise on rates, packages, and promotions
  • Handle guest issues and complaints in a professional and courteous manner
  • Maximize revenue through effective upselling and cross-selling

Requirements:

  • Previous experience in a front office, reception, or front of house position
  • People management experience and a passion for developing others
  • Quality and standards driven, with a focus on delivering exceptional customer service
  • Excellent communication and conflict resolution skills

About Us:

Oulton Hall Hotel, Spa & Golf Resort is a 4-star hotel located on the outskirts of Leeds, set in acres of woodland with a 27-hole golf course. We offer a range of dining options, leisure facilities, and event spaces, and are proud to be a Disability Confident employer and supporter of the UK Armed Forces.

What We Offer:

  • Free health club membership
  • Discounts across golf, The QHotels Collection, and family & friends discounts
  • Support with training and professional qualifications
  • Employee Assistance Program – Hospitality Action
  • Refer a friend scheme
  • FREE parking

Join Our Team:

We are committed to diversity, inclusion, and equal opportunities for all. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we would love to hear from you.