Front of House Team Lead
2 weeks ago
About the Role
We are seeking a highly motivated and experienced Front of House Supervisor to join our team at Archie's. As a Front of House Supervisor, you will be responsible for leading our front of house operations, ensuring exceptional customer service, and maintaining a clean and safe environment.
Key Responsibilities
- Supervise front of house operations, ensuring high standards of cleanliness and Health & Safety.
- Control operational costs and wastage, ensuring efficiency and profitability.
- Ensure store targets are met, and compliance with sanitation and safety regulations is championed.
- Uphold the Archie's brand, suggesting ways to improve and implement policies and processes.
- Motivate, mentor, develop, and lead others, providing feedback and guidance where needed.
- Listen to and resolve customer queries in a calm and professional manner.
- Deliver the perfect Archie's experience to every customer, ensuring a smile and exceptional service.
Requirements and Skills
- Previous experience as a front of house Team Leader or Supervisor in a QSR or branded restaurant environment.
- Strong communication skills in verbal and written English.
- Demonstrate excellent time keeping, reliability, and flexibility to work across 7 days to meet business needs.
- The ability to pick up new skills quickly and become a future leader.
- A can-do attitude, a sharp eye for detail, and pride in your work.
What We Offer
- A free meal on every shift, plus 30% discount in all Archie's sites for you and your guests.
- Top-notch training and support to ensure progression and success.
- An employee referral scheme, rewarding your referrals with incentives.
DBS Requirement
You will be required to undergo a DBS check, which will be processed at the offer stage.
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