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Food and Front of House Team Lead

2 months ago

Leeds, Leeds, United Kingdom Britannia Hotels Full time
Full-Time Front of House Manager

We are seeking a highly organized and customer-focused Front of House Manager to join our team at the Leeds Bradford hotel. As a key member of our front office team, you will be responsible for ensuring a seamless and welcoming experience for our guests.

Key Responsibilities:
  • Manage and train the front office team to deliver exceptional customer service
  • Maximize revenue and minimize loss within the department
  • Ensure accurate management of monies, floats, and accounts
  • Support other departments and participate in the Duty Manager rota
  • Operate the reception desk in a professional manner, prioritizing customer service
Requirements:
  • Excellent communication and customer service skills
  • Organized and punctual with a keen eye for detail
  • Ability to work well under pressure and as part of a team
  • Previous experience in a front of house or customer-facing role

We offer a competitive salary and benefits package, including career development opportunities, staff discounts, and a pension scheme. If you are a motivated and customer-focused individual looking for a new challenge, please apply today.