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Front of House Manager

2 months ago

Leeds, Leeds, United Kingdom Oulton Hall Hotel, Spa & Golf Resort Full time

About the Role:

We are seeking a highly skilled and motivated Front of House Manager to join our team at Oulton Hall Hotel, Spa & Golf Resort. As a key member of our front office team, you will be responsible for delivering exceptional guest service and ensuring a seamless stay for our guests.

Key Responsibilities:

  • Support the Front of House Manager in providing outstanding guest service and ensuring a high level of customer satisfaction
  • Review room allocation and advise on rates, packages, and promotions to maximize revenue
  • Handle guest issues and complaints in a professional and courteous manner
  • Work collaboratively with the front office team to ensure efficient and effective operations

Requirements:

  • Previous experience in a front office, reception, or front of house position
  • People management experience and a proven track record of delivering high-quality service
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and maintain a high level of professionalism in a fast-paced environment

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career development and professional growth
  • A dynamic and supportive work environment
  • Access to our state-of-the-art leisure facilities and spa

About Us:

Oulton Hall Hotel, Spa & Golf Resort is a 4-star hotel located on the outskirts of Leeds, offering a range of luxurious amenities and services. We are committed to providing exceptional guest service and creating a warm and welcoming atmosphere for our guests.

Why Join Us:

We are proud to be a Disability Confident employer and are committed to diversity, inclusion, and equal opportunities for all. We believe in treating everyone with respect and dignity, and we are committed to creating a workplace that is inclusive and supportive of all employees.