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Front of House Manager Assistant

2 months ago

Leeds, Leeds, United Kingdom Oulton Hall Hotel, Spa & Golf Resort Full time

Unlock Your Potential in a Dynamic Front of House Role

We are seeking a highly motivated and customer-focused individual to join our Front of House team at Oulton Hall Hotel, Spa & Golf Resort. As a Front of House Manager Assistant, you will play a vital role in delivering exceptional guest experiences and ensuring the smooth operation of our reception area.

Key Responsibilities:

  • Support the Front of House Manager in leading the reception team and ensuring excellent customer service standards are met
  • Review room allocations, advise on rates, packages, and promotions to maximize revenue
  • Handle guest issues and complaints in a professional and courteous manner
  • Collaborate with the team to achieve quality and standards-driven goals

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Access to our state-of-the-art leisure facilities and spa

Requirements:

  • Previous experience in a front office, reception, or front of house role
  • People management experience and a passion for delivering exceptional customer service
  • Quality and standards-driven approach
  • Conflict resolution skills

About Us:

Oulton Hall Hotel, Spa & Golf Resort is a 4-star, 152-bedroom property located on the outskirts of Leeds. We offer a range of amenities, including a gym, pool, jacuzzi, sauna, steam room, and a relaxing Elemis spa. We are proud to be a Disability Confident employer and committed to diversity, inclusion, and equal opportunities for all.