Front of House Manager
1 day ago
About the Role:
We are seeking a highly skilled and motivated Front of House Manager to join our team at Oulton Hall Hotel, Spa & Golf Resort. As a key member of our front office team, you will be responsible for delivering exceptional guest service and ensuring a seamless stay for our guests.
Key Responsibilities:
- Support the Front of House Manager in providing outstanding guest service and ensuring a high level of customer satisfaction
- Review room allocation and advise on rates, packages, and promotions to maximize revenue
- Handle guest issues and complaints in a professional and courteous manner
- Work collaboratively with the front office team to ensure efficient and effective operations
Requirements:
- Previous experience in a front office, reception, or front of house position
- People management experience and a proven track record of delivering high-quality service
- Excellent communication and interpersonal skills
- Ability to work under pressure and maintain a high level of professionalism in a fast-paced environment
What We Offer:
- A competitive salary and benefits package
- Opportunities for career development and professional growth
- A dynamic and supportive work environment
- Access to our state-of-the-art leisure facilities and spa
About Us:
Oulton Hall Hotel, Spa & Golf Resort is a 4-star hotel located on the outskirts of Leeds, offering a range of luxurious amenities and services. We are committed to providing exceptional guest service and creating a warm and welcoming atmosphere for our guests.
Why Join Us:
We are proud to be a Disability Confident employer and are committed to diversity, inclusion, and equal opportunities for all. We believe in treating everyone with respect and dignity, and we are committed to creating a workplace that is inclusive and supportive of all employees.
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