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Front of House Operations Manager

2 months ago

Leeds, Leeds, United Kingdom WAGAMAMA LIMITED Full time
Job Description

We are seeking a highly experienced and skilled Front of House Manager to join our team at WAGAMAMA LIMITED. As a key member of our management team, you will be responsible for overseeing all aspects of our front of house operation, ensuring exceptional service to our guests and driving business growth.

Key Responsibilities:
  • Support the management team to develop and implement strategies to improve front of house operations and customer satisfaction.
  • Lead and motivate a high-performing team to provide exceptional service and exceed customer expectations.
  • Manage labor and rotas to ensure efficient use of resources and minimize costs.
  • Monitor and analyze financial performance of the restaurant, identifying areas for improvement and implementing changes as needed.
  • Develop and implement training programs to enhance team skills and knowledge.
Requirements:
  • Proven experience as a front of house manager or supervisor in a fast-paced, high-volume restaurant environment.
  • Strong leadership and communication skills, with the ability to motivate and inspire a team.
  • Excellent customer service skills, with a focus on delivering exceptional experiences.
  • Ability to analyze financial data and make informed decisions to drive business growth.
  • Knowledge of labor laws and regulations, with the ability to manage labor and rotas effectively.
What We Offer:
  • A competitive salary and bonus structure.
  • A comprehensive benefits package, including pension scheme and 28 days holiday.
  • Opportunities for career advancement and professional development.
  • A dynamic and supportive work environment.
The Wagamama Way:

We are committed to creating a positive and inclusive work environment, where our team members feel valued and supported. We believe in the importance of diversity and inclusion, and are proud to be a Disability Confident employer.