Referrals Administrator

2 weeks ago


Wokingham, Wokingham, United Kingdom The Cowshed Charity Full time
This Job Description is neither final nor exclusive and the range of tasks would embrace

many incidents and situations which are not stated but require initiative and common sense

to be applied.

Job Title:
Referrals Administrator

Reports to:
Referrals Supervisor

Salary:
£24,425 p/a

Date: 15th May 2024

hours:

  • Working hours are 9:30am to 5.00pm.
  • You will be working Monday-Friday. However, on occasion you may be asked to
instead work evenings and weekends if required by the needs of the charity.

PRINCIPAL ACCOUNTABILITIES:

  • Dealing with incoming and outgoing correspondence including enquiries, referral
queries, client liaison.

  • Ensuring the Referrals Process operates smoothly and efficiently.
  • Overseeing a small team of phone volunteers
  • Conducting phone calls with clients where required.
  • Putting together delivery schedules daily and ensuring the volunteer drivers have
- the correct information and items to deliver. This includes locating the referral bags

and moving them to be ready for delivery.

  • Data entry, retrieval, and database maintenance.
  • Filing and archiving
  • Creating and managing documents and spreadsheets.
  • Compiling reports where required.
  • Proofread documents.
  • Assisting the referrals team where required.

SKILLS:

  • Focused on customer service and committed to achieving consistently high
standards.

  • Effective when working independently and as part of a team.
  • Excellent communication skills (in person, on the phone and in writing) and forms
good working relationships.

  • Handles and resolves conflicts in a constructive manner.
  • Shows flexibility and initiative.
  • Planning and administration skills.
  • Personal organisation and time management skills (able to manage a significant
number of concurrent tasks and objectives).

PERSON SPECIFICATION:

  • Competent in using IT.
  • Numerically proficient
  • Kind, nonjudgemental, and compassionate attitude.
  • Displays professionalism and confidence.
  • Calm under pressure.
  • Demonstrates drive and determination; hardworking and positive with a 'can do'
approach; likes challenges.

  • Full driving licence.
  • Kindly be aware that this position involves manual lifting, making it unsuitable for
individuals with conditions that restrict such physical activities.

We are committed to creating an inclusive and diverse work environment. We encourage

equality of opportunity in all aspects of employment.

Pay:
£24,425.00 per year

Benefits:

  • Free parking
  • Onsite parking

Schedule:

  • Day shift
  • Monday to Friday

Education:

  • GCSE or equivalent (preferred)

Experience:

  • Administrative experience: 1 year (preferred)

Language:

  • English (required)

Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person

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