![The Cowshed Charity](https://media.trabajo.org/img/noimg.jpg)
Referrals Administrator
2 weeks ago
many incidents and situations which are not stated but require initiative and common sense
to be applied.
Job Title:
Referrals Administrator
Reports to:
Referrals Supervisor
Salary:
£24,425 p/a
Date: 15th May 2024
hours:
- Working hours are 9:30am to 5.00pm.
- You will be working Monday-Friday. However, on occasion you may be asked to
PRINCIPAL ACCOUNTABILITIES:
- Dealing with incoming and outgoing correspondence including enquiries, referral
- Ensuring the Referrals Process operates smoothly and efficiently.
- Overseeing a small team of phone volunteers
- Conducting phone calls with clients where required.
- Putting together delivery schedules daily and ensuring the volunteer drivers have
and moving them to be ready for delivery.
- Data entry, retrieval, and database maintenance.
- Filing and archiving
- Creating and managing documents and spreadsheets.
- Compiling reports where required.
- Proofread documents.
- Assisting the referrals team where required.
SKILLS:
- Focused on customer service and committed to achieving consistently high
- Effective when working independently and as part of a team.
- Excellent communication skills (in person, on the phone and in writing) and forms
- Handles and resolves conflicts in a constructive manner.
- Shows flexibility and initiative.
- Planning and administration skills.
- Personal organisation and time management skills (able to manage a significant
PERSON SPECIFICATION:
- Competent in using IT.
- Numerically proficient
- Kind, nonjudgemental, and compassionate attitude.
- Displays professionalism and confidence.
- Calm under pressure.
- Demonstrates drive and determination; hardworking and positive with a 'can do'
- Full driving licence.
- Kindly be aware that this position involves manual lifting, making it unsuitable for
We are committed to creating an inclusive and diverse work environment. We encourage
equality of opportunity in all aspects of employment.
Pay:
£24,425.00 per year
Benefits:
- Free parking
- Onsite parking
Schedule:
- Day shift
- Monday to Friday
Education:
- GCSE or equivalent (preferred)
Experience:
- Administrative experience: 1 year (preferred)
Language:
- English (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location:
In person
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