Referral Co-ordinator

4 months ago


Wokingham, United Kingdom Berkshire Healthcare NHS Foundation Trust Full time

We are based at Wokingham Hospital, and process referrals for community services.

creating a referral for the relevant service.

Referrals received by phone are taken by administrators and these calls can also be for

Adult Social Care, Children’s Mental Health and general enquires.

The service operates between 08.00-18.00 Monday to Friday.

There may be some opportunities to work from home after initial training, but staff are still

required to work from the office as needed and at least once per week. Basic IT equipment will be provided.

This post will require staff to be able to access the office at Wokingham Hospital.

To receive incoming Health, Social and Children’s Mental Health referrals for community services collecting supporting information from the referrer, client, and other agencies to complete the relevant contact assessment.

You will need to be able to collect accurate and efficient recording of referrals on RIO and Adastra (clinical platforms)

Ensure incoming referrals are processed in a timely manner and are signposted onto the appropriate service.

Answer telephone and provide caller with information requested / record referral details for processing.

Good communication skills

Effective team working

Attend all statutory and mandatory training required for this role

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire.

We value diversity and are proud to be a Stonewall Top 100 Employer. We work hard to create an inclusive environment where you’ll be supported by friendly and professional colleagues to flourish.

**Our values at Berkshire Healthcare**:
Caring for and about you is our top priority

Committed to providing good quality, safe services

Working Together with you to develop innovative solutions

We welcome people who share these values to come and work for us.

**Benefits of working for us include**:
Flexible working options to support work-life balance.

27 days’ annual leave rising with service + opportunity to buy and sell

Generous NHS pension scheme

Excellent learning and career development opportunities

‘Cycle to Work’ and car leasing scheme

Access to a range of wellbeing tools and services

Discounts at hundreds of popular retailers and restaurants

Staff networks for race, diversity, disabilities and armed forces community to support equality

Generous maternity, paternity, adoption and special leave.

Free parking across Trust sites

If you’re someone who shares our passion for excellence and care, you belong at Berkshire Healthcare


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