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Referrals Office Administrator
3 months ago
JOB DESCRIPTION
This Job Description is neither final nor exclusive and the range of tasks would embrace many incidents and situations which are not stated but require initiative and common sense to be applied.
HOURLY PAY:
£10.50
HOURS:9:30am - 5pm (Monday-Friday)
PRINCIPAL ACCOUNTABILITIES:
- Dealing with incoming and outgoing correspondence including enquiries, referral queries, client liaison.
- Ensuring the Referrals Process operates smoothly and efficiently.
- Overseeing a small team of phone volunteers
- Conducting phone calls with clients where required.
- Putting together delivery schedules daily and ensuring the volunteer drivers havethe correct information and items to deliver.
- Data entry, retrieval, and database maintenance.
- Filing and archiving
- Creating and managing documents and spreadsheets.
- Compiling reports where required.
- Proofread documents.
- Assisting the referrals team where required.
SKILLS:
- Focused on customer service and committed to achieving consistently high standards.
- Effective when working independently and as part of a team.
- Excellent communication skills (in person, on the phone and in writing) andforms good working relationships.
- Handles and resolves conflicts in a constructive manner.
- Shows flexibility and initiative.
- Planning and administration skills
- Personal organisation and time management skills (able to manage a significantnumber of concurrent tasks and objectives)
- ICT proficient
PERSON SPECIFICATION:
- Competent in using IT.
- Numerically proficient
- Full driving licence.
- Displays professionalism and confidence.
Job Types:
Full-time, Fixed term contract
Contract length: 6 months
Salary:
£10.50 per hour
Benefits:
- Free parking
- Onsite parking
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Wokingham: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Language:
- English (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location:
In person