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Administrative Officer

2 months ago

Wokingham, Wokingham, United Kingdom InHealth Group Full time

About the Role

We are seeking an experienced and motivated Administrator & Engagement Officer to join our team at InHealth Group. As a key member of our team, you will play a vital role in supporting the delivery of our Diabetic Eye Screening Programme across NHS England.

Key Responsibilities

  • Improve knowledge of diabetic eye screening within programme communities
  • Work with stakeholders to implement consultation activities, particularly with underserved communities and seldom heard groups
  • Analyse and report on patient satisfaction feedback and other experience surveys
  • Obtain patient, user, and professional intelligence and insight through effective engagement and collaboration

As an Administrator

  • Deal with telephone and direct enquiries, ensuring prompt and effective information provision and prioritisation of queries
  • Assist with arranging programme meetings and note-taking
  • Place stationery orders via the online procurement system and reconcile delivery and invoices
  • Perform Fire Warden duties and utilise relevant IT systems to support service delivery
  • Assist with monthly programme reports and comply with ISO standards, respecting confidentiality

Requirements

  • Experience in a customer-focused environment
  • Social media creativity and engagement with service users
  • Awareness of general and cultural issues affecting underserved communities and seldom heard groups
  • Ability to attend events and conduct presentations

About Us

InHealth Group is the UK's largest specialist provider of diagnostic and healthcare solutions. Our mission is to make healthcare better for patients by working collaboratively with the NHS to deliver high-quality tests, scans, assessments, and procedures.

We value our people-focused approach, with teams integral to delivering our services. Our values of Trust, Passion, Care, and Fresh Thinking underpin everything we do, influencing how we interact with patients, customers, and colleagues.