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Patient Pathway Administrator
3 months ago
Summary
- We are seeking an experienced Senior Pathway Administrator with exceptional interpersonal skills to join our team at our new Health Assessment and Longevity centre in London.
- This is a unique opportunity to work with leading experts within their field along with our key referrers.
- You will be joining us as we grow and lead in the field of Health Screening, which will allow for both personal and professional development opportunities.
- OneWelbeck Health Assessment and Longevity forms part of an establishment providing several other services throughout the building, however, operate independently. Further centres are also under development or planned around the UK and internationally.
About OneWelbeck
- OneWelbeck was founded by a group of leading doctors whose objective is to develop a stateoftheart centre at the heart of the Harley Street medical area.
- The centre will welcome its first patient in May 2023, providing diagnostic tests and treatment.
Main duties and responsibilities
- Overall responsibility of business functions, operational management of patient pathways and ensuing accurate billing and accounting.
- Relationship management with key account holders and Centre business managers to improv operational pathways
- Administrative support to health assessment screening doctors, including but not limited to, preparing patient reports for clinician review and assisting in coordinating onward referrals.
- To deputise in the absence of the Centre Director.
- Be proactive in promoting a patient centred approach which upholds exceptional customer service principles throughout the patient pathway.
- Assist the Centre Director in identifying opportunities for new business or service redesign, focusing on a patient centred approach to delivery.
- Utilise service improvement techniques and modernisation tools to develop and undertake regular audit of service areas, develop action plans, and implement changes on behalf of the Centre.
- Be proactive in establishing communication with service users and other key organisations including physician practice management staff to ensure that their needs and views are considered in the planning and monitoring of Centre activities and the development of services.
- Assist the Centre Director in the implementation of clinical governance, complaints, and risk management process for the service in monitoring of compliance with clinical governance standards, other Centre policies and processes and best practice requirements.
- Support the Centre Director and other clinical staff in root cause and trend analyses of complaint and adverse incidents.
- Manage the collection and analysis of information relating to service performance activity and quality, identifying corrective action with the Management and Clinical team.
- Ensure the patients administrative service is appropriately covered in response to service needs.
- Enhance the centre and physician reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments and looking to exceed expectations at every point of patient contact.
Profile
Education and experience
- Demonstrable experience managing teams providing high quality customer care.
- Good level of general education preferably to degree level or equivalent management experience.
- Computer literate. Competent in Microsoft office programs.
- Experience with electronic care records systems.
- Experience handling confidential and sensitive information.
Key Skills
- Excellent interpersonal skills.
- Excellent organisational skills.
- Attention to detail.
- Problem solving.
- The ability to work autonomously as well as part of a team.
- The ability to work across functions and to manage pressure.
- Diplomacy.
- A high level of numerical and literacy skills to support providing and interpreting information.
- Highly levels of motivation.
Salary & Benefits
- Competitive salary (experience dependent).
- Private healthcare.
- 5% Contributory pension scheme.
- 25 days holiday plus Bank holidays.
- Bonus Scheme
Salary:
From £25,000.00 per year
Benefits:
- Company pension
- Private medical insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- London, W1G 0AR: reliably commute or plan to relocate before starting work (required)
Experience:
- Patient management: 1 year (preferred)
Work Location:
In person
Application deadline: 04/08/2023
