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Events and Training Administrator

4 months ago


South London, United Kingdom One to One Personnel Full time
Date Posted: 31st March 2023

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Job Ref: 874

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Job Type: Permanent

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Location: South London

Events and Training Administrator


We are proud to be representing one of the UK's most well-respected membership organisations in the search for an experienced administrator to ensure the successful delivery of learning, events, and compliance products.


This exciting opportunity carries the responsibility to provide day-to-day administration of the product delivery function to meet the needs of members.

As the Production Delivery Executive, you will deliver all event products both virtually and physically. As well as investigating and resolving customer complaints thoroughly and escalating to the appropriate team where necessary.

What is in it for you?

  • Salary of up to £25,000
  • Flexible working opportunities
  • Working 35 hours per week Monday to Friday 9am to 5pm.
  • 25 days annual leave plus an additional day off on your birthday and time off at Christmas
  • A season ticket loan for travel
  • Full training and support to get you up to speed
  • Private healthcare and Pension scheme
  • Flexible working options
  • Options to do further training
  • Bonus Scheme
  • Quarterly team and charity days
  • Life Assurance scheme
  • Enhanced Maternity and Paternity Benefits
  • Free fruit in the office
  • A range of discounts shopping, travel, insurance, restaurants, and cinemas.
  • A fantastic opportunity to develop your career with an organisation well known for its exemplary high standards and professionalism
  • They are also an equal opportunities employer who are committed to promoting a progressive working environment

Roles and responsibilities

  • To meet agreed performance targets
  • Act in accordance with equal opportunities policies and workplace behaviour expectations
  • Any other business commensurate with your skills and abilities that may be required from time to time
  • To provide daytoday administration of the product delivery function to meet the needs of members
  • Deliver all products and events both virtual and physical or a combination of both
  • Identify process changes and efficiencies that positively improve the member or customer experience
  • Investigate and resolve customer complaints thoroughly and escalate where appropriate
  • Maintaining a database of customer information (CRM)
  • Assist customers with registration or enrolments and check product or service availability
  • Proven success of working in a customer service or product delivery function
  • High attention to detail to ensure maximum efficiency and the best customer journey is maintained or created
  • Can do attitude
  • A crossfunctional team working ethos is essential for the Customer Service Executive in order to meet the needs of internal and external customers
  • Excellent communication skills both written and verbal.
  • The ability to work calmly under pressure and establish ways to level peaks and troughs of activity
  • Good IT and report writing skills