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Customer Service Lead
3 months ago
Customer Service Lead
From £29,200pa
Hybrid/Kings Hill, Kent
LASER Energy are looking for a dedicated individual with a customer-focused mindset to join their fast-paced team.
In return we will offer you -
- 25 days holiday, plus bank holidays
- Never work a birthday again You receive an extra day off for it to enjoy however you wish
- Generous discount scheme, including gym and retail.
- Life assurance cover
- Health cash plan initiative
- A culture of progression and development
- Plus many more perks
Key duties -
- Build and maintain solid working relationships with suppliers, working with suppliers and exploring all possible solutions to obtain the best outcome for the customer
- Work closely with the Customer Service Manager to proactively highlight and identify service improvement opportunities for each customer sector to help grow our service offering
- Understand your customer's requirements and actively manage customer expectations whilst being proficient with the service deliverables for each of your customers in accordance with the customers SLA
- Carry out service calls and face to face meetings in line with the communication strategy for your customers
- Ensure all customers communications are logged in CRM system closely monitored through to resolution
What we need from you -
- Strong experience of managing, building and maintaining customer relationships at operational and strategic level
- Experience of increasing customer satisfaction and delivering against a Customer Service Level Agreement
- Confident in coaching and supporting development of team members
- Experience in recognising risks and opportunities when working with customers to retain and build a customer base
- A understanding of the Energy industry is desirable
About LASER Energy
This role sits within LASER, our well-established and reputable brand, which forms part of the Energy & Carbon Division.
Over the years, LASER have grown considerably in an organic nature and have a solid, established customer base in excess of 200 customers.
Building on that base we are embarking on a growth journey with a focus on helping our customers decarbonise their estates and operations.
About Commercial Services Group
Commercial Services Group (CSG) is one of the largest providers of public sector and education procurement and support services globally, with revenues of c£600M, 1,800 staff across 25 trading brands, providing services ranging from: HR Services, IT Services, Energy, Education Resources, Procurement and many more.
Wholly owned by Kent County Council, CSG supports over 15,000 customers in 86 countries and collaborates with a supply chain of c1,000 suppliers.
