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Customer Service Representative
2 months ago
We are seeking a highly skilled and motivated Customer Service Specialist to join our award-winning Customer Service department. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients, ensuring that their queries are resolved promptly and professionally.
Key Responsibilities
- Provide timely and effective support to customers via telephone, email, and other communication channels.
- Resolve customer queries and issues in a professional and courteous manner.
- Collaborate with internal teams to ensure seamless communication and resolution of customer issues.
- Meet and exceed business Service Excellence and productivity targets.
Requirements
- Proven experience in a customer service environment with a strong focus on quality and customer satisfaction.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Ability to work flexibly and under pressure in a fast-paced environment to meet deadlines and targets.
- Strong problem-solving skills, with the ability to think critically and resolve complex issues.
What We Offer
- A dynamic and supportive work environment with opportunities for growth and development.
- A competitive salary and benefits package, including private health insurance and a lifestyle allowance.
- Flexible working arrangements, including the option to work from home.
