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Customer Service Representative
2 months ago
About Landmark Information
Landmark Information is a dynamic and ever-growing company that encourages passion, ambition, and collaboration. We are proud to have been recognised for our commitment to excellence and customer satisfaction.
What We Offer
- 25 days' holiday, with optional 5 days unpaid leave per year.
- Flexible working with an expectation of a minimum of two working days in the office per week.
- Yearly salary and potential bonus.
- Supportive environment that actively encourages development and growth.
- Private health insurance.
- Lifestyle allowance paid up to £300 per annum for wellbeing activities.
- Free mortgage advice and conveyancing searches.
- Health and Wellbeing services (EAP).
The Opportunity
As a Customer Service Specialist at Landmark Information, you will be an instrumental member of our award-winning Customer Service department. You will be responsible for ensuring that you are supporting our customers' queries proactively and professionally within our agreed Service Levels.
You will be required to multi-task, handling inbound calls whilst delivering a high standard of administration. In addition, keeping all customer interactions, processes, and procedures up to date in line with our business requirements with a strong focus being placed on proactively problem solving, using advanced communication, and listening skills to fully understand our customers and suppliers' needs to provide a timely resolution.
Key Responsibilities
- Be an ambassador for Landmark Information, working to always deliver the best-in-class Customer Services to our customer base.
- Maintain a positive and professional attitude towards colleagues, customers, and suppliers.
- Life cycle support of customer queries or individuals for resolution, whilst monitoring progress and keeping customers informed of order progress.
- Accurate recording of all queries and requests with the appropriate information, prioritisation, and classification, and updating of query and resolution data.
- Collaborate and liaise with suppliers and internal teams, in particular escalation team support, to ensure that customer queries and requests are handled professionally and in a timely manner.
- Share knowledge and information and contribute to the teams/department's overall performance and capabilities.
- Meet and achieve business Service Excellence and productivity targets.
About You
To be successful as a Customer Service Specialist, you will have experience in a customer service environment and have a genuine passion and commitment to quality customer service and customer satisfaction.
You will also have/be:
- Ability to demonstrate professionalism when resolving issues with troubleshooting.
- Efficient data entry skills.
- Ability to demonstrate excellent customer service and telephone skills.
- Ability to work flexibly and under pressure in a fast-paced environment to meet deadlines and targets.
- Ability to understand and work to agreed KPIs and other performance targets.
