Customer Service Representative

2 days ago


West Malling, Kent, United Kingdom Insight Select Ltd Full time
Customer Service Advisor

Insight Select Ltd is seeking a highly skilled Customer Service Advisor to join our rapidly growing customer services team on a 12 months fixed-term contract.

Key Responsibilities:
  • Provide exceptional customer support by addressing customer inquiries and resolving issues in a timely and professional manner.
  • Ensure customer satisfaction by meeting and exceeding service level agreements (SLAs) and providing a high level of customer service.
  • Work collaboratively with the team to achieve customer satisfaction goals and objectives.
  • Input data accurately and efficiently into our internal database.
  • Perform general administrative duties as required.
Essential Skillset:
  • Previous experience in a customer-facing role is highly desirable.
  • Excellent communication and interpersonal skills, both written and verbal.
  • Ability to work in a fast-paced environment and meet deadlines.
  • A 'can-do' attitude and a passion for delivering exceptional customer service.
Benefits:
  • Competitive salary of £22,500 per annum.
  • Flexible working arrangement with 2 days in the office and 3 days working from home.
  • 25 days annual leave plus bank holidays.
  • Opportunities for career progression and professional development.
  • Private health insurance.


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