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West Malling, Kent, United Kingdom Insight Select Ltd Full time{"title": "Customer Service Advisor", "content": "Job SummaryWe are seeking a skilled Customer Service Advisor to join our rapidly growing customer services team on a 12-month fixed-term contract. The successful candidate will provide helpdesk support to customers by email and telephone, ensuring customer queries are actioned in a timely manner while...
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Customer Service Representative
2 months ago
Job Summary:
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Huntress Search Ltd. As a key member of our support team, you will be responsible for delivering exceptional customer service and support to our clients.
Key Responsibilities:
- Customer Service: Provide timely and effective support to customers via various channels, ensuring their queries are resolved efficiently and to their satisfaction.
- Record Keeping: Maintain accurate and detailed records of customer interactions, feedback, and issues raised.
- Team Collaboration: Work closely with colleagues to share knowledge, best practices, and ideas to continuously improve customer satisfaction and service delivery.
- Problem-Solving: Analyze and resolve customer complaints and issues in a professional and courteous manner.
Qualifications and Skills:
- Customer Service Experience: Proven track record of delivering excellent customer service in a fast-paced environment.
- Communication and Interpersonal Skills: Excellent verbal and written communication skills, with the ability to build strong relationships with customers and colleagues.
- Problem-Solving and Analytical Skills: Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
- Teamwork and Adaptability: Ability to work collaboratively as part of a team, with a flexible and adaptable approach to meet changing business needs.
What We Offer:
- Supportive Work Environment: A dynamic and supportive work environment that encourages growth, learning, and development.
- Opportunities for Growth: Opportunities for professional growth and development, with a focus on career progression and advancement.
