Customer Service Representative

1 week ago


West Malling, Kent, United Kingdom Huntress Full time

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Huntress Search Ltd. As a key member of our support team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities:

  • Customer Service: Engage with customers to resolve inquiries and provide support, ensuring a positive experience and building strong relationships.
  • Record Keeping: Maintain accurate and detailed records of customer interactions and feedback, providing valuable insights for continuous improvement.
  • Team Collaboration: Work closely with team members to share knowledge, best practices, and ideas, driving continuous improvement in customer satisfaction.
  • Problem-Solving: Address customer concerns, resolve issues, and provide top-notch support, demonstrating a proactive and solution-focused approach.

Qualifications:

  • Customer Service Experience: Previous experience in customer-facing roles, with a proven track record of delivering exceptional service.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to build rapport with customers and colleagues alike.
  • Problem-Solving Abilities: Strong analytical and problem-solving skills, with the ability to think critically and resolve complex issues.
  • Team Player: A positive attitude, strong work ethic, and a willingness to collaborate with colleagues to achieve shared goals.

What We Offer:

  • Supportive Work Environment: A dynamic and supportive work environment that encourages growth, learning, and collaboration.
  • Professional Development: Opportunities for professional growth and development, with a focus on continuous learning and improvement.


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