Customer Service Representative
5 days ago
About Landmark Information
Landmark Information is a leading provider of property information and data solutions. Our purpose is to make property transactions as smooth and efficient as possible for the home buyer.
We are proud to be an equal opportunities employer, celebrating diversity and committed to creating an inclusive environment for all employees.
Our Benefits
- 25 days' holiday, with optional 5 days unpaid leave per year.
- Flexible working (3 days in the office/2 at home).
- Yearly salary reviews.
- Pension Scheme: Matched up to 6% for the first 3 years, and up to 10% thereafter
- Clear progression through a Tier structure.
- Private health insurance.
- Lifestyle allowance paid up to £300 per annum for wellbeing activities.
- Free mortgage advice and conveyancing searches.
- Health and Wellbeing services (EAP).
- Reward and recognition for outstanding work.
- Free fruit, breakfast cereals, biscuits, tea, and coffee.
- Free parking
The Opportunity
As a Customer Service Specialist at Landmark Information, you will be responsible for managing customer queries via various channels, from initial contact to resolution, with a strong focus on problem-solving, first-call resolution, and attention to detail. You will be part of a small team that is jointly responsible for all tasks and will have the autonomy to collectively manage your own work, ensuring our contractual KPIs are met.
- Provide accurate helpdesk-style support and advice to our customer base.
- Manage issues from initial contact to completion.
- Provide accurate, valid, and complete resolutions using the right tools and methods.
- Liaise with relevant data providers for search queries to ensure the smooth running of the search ordering process.
- Ensure customer queries are dealt with and actioned in accordance with our KPIs.
- Have a basic understanding of Landmark Information, our channels, suppliers, and their products.
- Provide an excellent customer service experience.
- Complete admin-based tasks on our portal and work with spreadsheets.
- Meet quality and productivity targets.
- Opportunity to progress through a Tier structure.
- Understand our company values and actively work towards them.
About You
We are looking for a highly motivated and proactive individual with excellent communication and customer service skills. You will be a strong team player but also able to work well on your own, with excellent attention to detail and a high use of initiative. You will also have/be:
- Ability to work well under pressure and multi-task when required.
- Able to communicate effectively with customers.
- Able to work against performance targets surrounding quality and productivity.
- Ability to be extremely organised and have excellent attention to detail.
- Able to work flexibly, as a team as well as on your own to meet deadlines and targets.
- Ability to learn quickly and work within clearly defined processes but use own initiative when needed.
- Strong problem-solving skills with the desire to provide superior service.
- Computer experience including Teams, Word, Excel, and Outlook.
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