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Customer Service Representative
2 months ago
About the Role:
We are seeking a highly skilled and motivated Customer Service Advisor to join our dynamic team at Reed. As a Customer Service Advisor, you will play a vital role in providing exceptional customer service and support to our clients.
Key Responsibilities:
- Provide timely and effective support to customers via various communication channels.
- Investigate and resolve customer complaints and issues in a professional and courteous manner.
- Work closely with internal teams to ensure seamless customer service delivery.
- Meet and exceed customer service targets and key performance indicators (KPIs).
- Stay up-to-date with company policies, procedures, and product knowledge to provide accurate and informed support.
Requirements:
- Previous experience in a customer-facing role, preferably in a fast-paced and dynamic environment.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Ability to work independently and as part of a team, with a strong focus on customer satisfaction.
- Strong problem-solving skills, with the ability to think critically and resolve complex issues.
- Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
