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Customer Service Representative

2 months ago

West Malling, Kent, United Kingdom Reed Full time

Job Summary:

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Reed. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving their queries and concerns in a timely and professional manner.

Key Responsibilities:

  • Provide Help Desk Support: Respond to customer inquiries and resolve issues via phone, email, and in-person interactions.
  • Manage Customer Queries: Investigate and resolve customer complaints and concerns in a fair and timely manner.
  • Product Knowledge: Develop a basic understanding of our products and services to effectively communicate with customers.
  • Administrative Tasks: Perform general administrative duties to support the customer support team.
  • Customer Satisfaction: Ensure customer satisfaction by meeting or exceeding customer service standards.

Requirements:

  • Customer Service Experience: Minimum 1 year of experience in a customer-facing role, preferably in an office environment.
  • Communication Skills: Excellent verbal and written communication skills to effectively interact with customers.
  • Technical Skills: Proficient in Microsoft Office and other relevant software applications.
  • Flexibility: Ability to work flexible hours and adapt to changing priorities.
  • Multitasking: Strong multitasking skills to handle multiple customer inquiries simultaneously.

Benefits:

  • Competitive Salary: £22,500 annual salary.
  • Flexible Working Hours: Monday – Friday shift-based rota between 07:30AM – 17:00PM.
  • Hybrid Working: Opportunity to work from home and in the office.
  • Company Events: Participation in company-sponsored events and activities.