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Customer Service Representative

2 months ago

West Malling, Kent, United Kingdom Reed Full time

About the Role:

We are seeking a highly skilled and motivated Customer Service Advisor to join our dynamic team at Reed. As a Customer Service Advisor, you will play a vital role in providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Provide timely and effective support to customers via various communication channels.
  • Investigate and resolve customer queries and issues in a professional and courteous manner.
  • Work collaboratively with internal teams to ensure seamless customer service delivery.
  • Meet and exceed customer service targets and key performance indicators (KPIs).
  • Stay up-to-date with company policies, procedures, and product knowledge to provide accurate and informed support.

Requirements:

  • Previous experience in a customer-facing role, preferably in a fast-paced and dynamic environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction.
  • Strong problem-solving skills, with the ability to think critically and resolve complex issues.
  • Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.