Customer Service Representative

6 days ago

West Malling, Kent, United Kingdom Landmark Information Full time

About Landmark Information

We are a dynamic and fast-growing company that encourages passion, ambition, and collaboration. Our team is dedicated to delivering outstanding service in the conveyancing industry.

What We Offer

  • 25 days' holiday, with optional 5 days unpaid leave per year
  • Flexible working (2 days in office/3 days remote)
  • Private health insurance
  • Focus on training and career progression
  • Lifestyle allowance paid up to £300 per annum for wellbeing activities
  • Free mortgage advice and conveyancing searches
  • Health and Wellbeing services (EAP)
  • Reward and recognition for outstanding work

The Opportunity

We are seeking a Customer Service Specialist to join our award-winning Customer Service department. As a key member of our team, you will be responsible for delivering exceptional service to our customers, ensuring their queries are resolved promptly and professionally.

Key Responsibilities

  • Providing helpdesk/order fulfilment style support and advice to customers
  • Navigating our systems and processes with a strong understanding of our business
  • Providing excellent customer service and ensuring customer satisfaction
  • Liaising with data providers to ensure the smooth running of the search ordering process
  • Investigating and responding to customer enquiries and requirements
  • Taking ownership of queries and actions
  • Ensuring customer queries are dealt with and actioned on a regular basis
  • Working towards providing the highest standard of service in all interactions with customers
  • Understanding our products, procedures, and systems

About You

We are looking for a proactive and self-motivated individual with excellent communication skills, both verbal and written. You will have strong attention to detail and be committed to progressing your own learning and development. You will also have/be:

  • Ability to work well under pressure and multi-task when required
  • Able to communicate effectively with customers
  • Able to work against performance targets surrounding quality and productivity
  • Ability to be extremely organised and have excellent attention to detail
  • Able to work flexibly, as a team as well as on your own to meet deadlines and targets
  • Ability to learn quickly and work within clearly defined processes but use own initiative when needed
  • Strong problem-solving skills with the desire to provide superior service
  • Computer experience including Teams, Word, Excel, and Outlook

  • Customer Service Representative

    2 weeks ago

    West Malling, Kent, United Kingdom Huntress Full time

    Job Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Huntress Search Ltd. As a key member of our support team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Customer Service: Provide timely and effective support to customers...

  • Customer Service Representative

    2 weeks ago

    West Malling, Kent, United Kingdom Huntress Full time

    Job Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Huntress Search Ltd. As a key member of our support team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Customer Service: Engage with customers to resolve inquiries and...

  • Customer Service Representative

    4 days ago

    West Malling, Kent, United Kingdom Reed Full time

    Job Summary:We are seeking a highly skilled and experienced Customer Service Representative to join our team at Reed. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving their queries and concerns in a timely and professional manner.Key Responsibilities:Provide Help Desk Support:...

  • Customer Service Representative

    4 days ago

    West Malling, Kent, United Kingdom Reed Full time

    Job Summary:We are seeking a highly skilled and experienced Customer Service Representative to join our team at Reed. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving their queries and concerns in a timely and professional manner.Key Responsibilities:Provide Help Desk Support:...

  • Customer Service Representative

    5 days ago

    West Malling, Kent, United Kingdom Pearson Whiffin Recruitment Ltd Full time

    Job Title: Customer Service RepresentativeJob Type: Full-timeIndustry: RecruitmentCompany: Pearson Whiffin Recruitment LtdLocation: Mid KentJob Description:Job Summary:We are seeking a highly skilled Customer Service Representative to join our team at Pearson Whiffin Recruitment Ltd. As a Customer Service Representative, you will be responsible for providing...

  • Customer Service Representative

    6 days ago

    West Malling, Kent, United Kingdom Pearson Whiffin Recruitment Ltd Full time

    Job Title: Customer Service RepresentativeJob Type: Full-timeIndustry: RecruitmentCompany: Pearson Whiffin Recruitment LtdLocation: Mid KentJob Description:Job Summary:We are seeking a highly skilled Customer Service Representative to join our team at Pearson Whiffin Recruitment Ltd. As a Customer Service Representative, you will be responsible for providing...

  • Customer Service Representative

    7 days ago

    West Malling, Kent, United Kingdom Insight Select Full time

    About Insight SelectWe are a UK-wide leader in our market, dedicated to delivering exceptional customer experiences. Our rapidly growing customer services team is seeking a talented Customer Service Advisor to join us on a 12-month fixed-term contract.Key Responsibilities:Provide top-notch customer service to our clients, resolving queries and concerns in a...

  • Customer Service Representative

    2 days ago

    West Malling, Kent, United Kingdom Landmark Information Full time

    About Landmark InformationLandmark Information is a dynamic and ever-growing company that encourages passion, ambition, and collaboration. We are proud to have been recognised for our commitment to excellence and customer satisfaction.What We Offer25 days' holiday, with optional 5 days unpaid leave per year.Flexible working with an expectation of a minimum...

  • Customer Service Representative

    1 day ago

    West Malling, Kent, United Kingdom Landmark Information Full time

    About Landmark InformationLandmark Information is a dynamic and ever-growing company that encourages passion, ambition, and collaboration. We are proud to have been recognised for our commitment to excellence and customer satisfaction.What We Offer25 days' holiday, with optional 5 days unpaid leave per year.Flexible working with an expectation of a minimum...

  • Customer Service Representative

    1 day ago

    West Malling, Kent, United Kingdom Insight Select Ltd Full time

    Customer Service AdvisorInsight Select Ltd is seeking a highly skilled Customer Service Advisor to join our rapidly growing customer services team on a 12 months fixed-term contract.Key Responsibilities:Provide exceptional customer support by addressing customer inquiries and resolving issues in a timely and professional manner.Ensure customer satisfaction...

  • Customer Service Representative

    1 day ago

    West Malling, Kent, United Kingdom Insight Select Ltd Full time

    Customer Service AdvisorInsight Select Ltd is seeking a highly skilled Customer Service Advisor to join our rapidly growing customer services team on a 12 months fixed-term contract.Key Responsibilities:Provide exceptional customer support by addressing customer inquiries and resolving issues in a timely and professional manner.Ensure customer satisfaction...

  • Customer Service Representative

    5 days ago

    West Malling, Kent, United Kingdom Insight Select Ltd Full time

    Customer Service AdvisorInsight Select Ltd is seeking a highly skilled Customer Service Advisor to join our rapidly growing customer services team on a 12 months fixed-term contract.Key Responsibilities:Provide exceptional customer support by addressing customer inquiries and resolving issues in a timely and professional manner.Ensure customer satisfaction...

  • Customer Service Representative

    5 days ago

    West Malling, Kent, United Kingdom Insight Select Ltd Full time

    Customer Service AdvisorInsight Select Ltd is seeking a highly skilled Customer Service Advisor to join our rapidly growing customer services team on a 12 months fixed-term contract.Key Responsibilities:Provide exceptional customer support by addressing customer inquiries and resolving issues in a timely and professional manner.Ensure customer satisfaction...

  • Customer Service Representative

    1 day ago

    West Malling, Kent, United Kingdom Landmark Information Group Full time

    About the RoleWe are seeking a highly motivated and proactive Customer Service Specialist to join our team at Landmark Information Group. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesManage customer inquiries and issues via phone, email, and...

  • Customer Service Representative

    1 day ago

    West Malling, Kent, United Kingdom Landmark Information Group Full time

    About the RoleWe are seeking a highly motivated and proactive Customer Service Specialist to join our team at Landmark Information Group. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesManage customer inquiries and issues via phone, email, and...

  • Customer Service Representative

    4 days ago

    West Malling, Kent, United Kingdom Reed Full time

    About the Role:We are seeking a highly skilled and motivated Customer Service Advisor to join our dynamic team at Reed. As a Customer Service Advisor, you will play a vital role in providing exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective support to customers via various communication...

  • Customer Service Representative

    5 days ago

    West Malling, Kent, United Kingdom Reed Full time

    About the Role:We are seeking a highly skilled and motivated Customer Service Advisor to join our dynamic team at Reed. As a Customer Service Advisor, you will play a vital role in providing exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective support to customers via various communication...

  • Customer Service Representative

    5 days ago

    West Malling, Kent, United Kingdom Reed Full time

    About the Role:We are seeking a highly skilled and motivated Customer Service Advisor to join our dynamic team at Reed. As a Customer Service Advisor, you will play a vital role in providing exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective support to customers via various communication...

  • Customer Service Representative

    5 days ago

    West Malling, Kent, United Kingdom Reed Full time

    About the Role:We are seeking a highly skilled and motivated Customer Service Advisor to join our dynamic team at Reed. As a Customer Service Advisor, you will play a vital role in providing exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective support to customers via various communication...

  • Customer Service Representative

    2 weeks ago

    West Malling, Kent, United Kingdom Landmark Information Full time

    About Landmark InformationWe are a dynamic and fast-growing company that encourages passion, ambition, and collaboration. Our team is dedicated to delivering outstanding service in the conveyancing industry.What We Offer25 days' holiday, with optional 5 days unpaid leave per yearFlexible working (2 days in office/3 days remote)Private health insuranceFocus...