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Customer Service Representative
2 months ago
We are seeking a highly skilled Customer Service Advisor to join our dynamic team at Reed. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers via email and telephone.
Key Responsibilities- Provide timely and effective support to customers, resolving their queries and issues in a professional and courteous manner.
- Liaise with internal teams to ensure seamless order fulfilment and customer satisfaction.
- Investigate and respond to customer enquiries in a prompt and efficient manner.
- Take ownership of customer queries and actions, ensuring timely resolution and follow-up.
- Meet and exceed customer service KPIs, ensuring high levels of customer satisfaction.
- Previous experience in a customer service environment, with a proven track record of delivering excellent customer service.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal stakeholders.
- Ability to work independently and as part of a team, with a flexible approach to working hours.
- Competent in Microsoft Office packages, including Excel, Word, and PowerPoint.
- A competitive salary of £22,500.
- 25 days annual leave, plus 5 unpaid leave days per year.
- Hybrid working arrangement, with 2 days in the office and 3 days remote.
- Private health insurance and access to health and wellbeing services.
- Career progression opportunities within a dynamic and growing company.
