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Customer Service Representative
2 months ago
Customer Service Advisor Role
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We are seeking a skilled Customer Service Advisor to join our dynamic team at Reed. As a key member of our customer support team, you will play a vital role in delivering exceptional customer experiences.
**Key Responsibilities:**
* Provide timely and effective support to customers via email and telephone, ensuring their queries are resolved efficiently.
* Collaborate with internal teams to ensure seamless order fulfilment and customer satisfaction.
* Investigate and respond to customer enquiries in a professional and courteous manner.
* Take ownership of customer queries and actions, ensuring timely resolution and follow-up.
* Meet and exceed customer service KPIs, maintaining high standards of quality and efficiency.
**Requirements:**
* Previous experience in a customer-facing role, with a proven track record of delivering excellent customer service.
* Ability to work independently and as part of a team, with strong communication and interpersonal skills.
* Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.
**What We Offer:**
* Competitive salary of £22,500.
* 25 days annual leave, plus 5 unpaid leave days per year.
* Hybrid working arrangement, with 2 days in the office and 3 days remote.
* Private health insurance and access to health and wellbeing services.
* Opportunities for career progression and professional development.
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
