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Production Support Head, Global Markets

2 months ago

Northwood, United Kingdom NatWest Full time

Join us as aProduction Support Head, GlobalMarkets

  • Join ourChief Digital Information Office in Commercial & Institutional,where we harness technology innovation, business agility andone-bank collaboration to push the boundaries of what’s possiblefor our customers
  • The wellbeing and growth ofour people is fundamental to our shared success, which is why we’repassionate about cultivating an environment that fosters inclusionand champions potential
  • Our journey will bechallenging and complex, but truly transformative – so if you’reready to stretch your capability, gain unique experience and shapethe future banking experience for generations to come, this is youropportunity

Whatyou'll do

You’re joining ateam that’s passionate about building on the foundations of our‘one-bank’ approach to deliver simple, safe and secure solutionsfor NatWest Markets, enabling our people, clients and businesses tothrive.

As the Head of MarketsProduction Support, you’ll be making sure that platform integrityis maintained in line with the platform and technical roadmapreleases, while managing demand from discretionary and mandatorychange requests. You’ll be managing the technology response toproduction incidents including stakeholder engagement acrosstrading and sales desk heads, driving improved resolution throughearly detection and monitoring. You’ll continuously improve theproduction environment and support team, driving the reduction oftoil, increased automation and capacity planning.  Alongsidethis you’ll deliver a robust application management and supportservice. 

You’ll alsobe:

  • Managingin-bound work requests and ensuring both efficient and effectiveprioritisation and scheduling of work against agreed businessschedules
  • Building a satisfied customer base bymanaging relationships with all business and technologystakeholders through prompt and effective communication andreporting
  • Collaborating with and influencingcolleagues, stakeholders and third party suppliers on theapplications under management, ensuring the timely delivery ofsolutions which support the business
  • Leadinginitiatives in one or more areas of specialist knowledge, acrosstechnology as part of a technology or bank-wideprogramme
  • Ensuring safe production change,defining processes of deployment in close conjunction withdevelopment leads
  • Driving post incidentreviews, while promoting a culture of learning and sharing bestpractice

Theskills you'll need

We’relooking for a leader with knowledge of production managementmethodologies and tools along with significant stakeholdermanagement skills. You’ll also have previous experience in planningand resourcemanagement.

You’ll alsodemonstrate

  • Technicalknowledge, including platform, technology, products anddomains
  • Knowledge of relevant industry standardtoolsets and processes, to drive up customer service within an ITenvironment
  • An understanding of operationalprinciples
  • A broad and deep understanding ofthe F2B processes relevant to a global markets business, with aspecific focus on Fixed Income and FXproducts
  • Successful track record, leading aglobal team of significant size
  • A passion formetrics and measurement to show improvement of processes throughobservable data
  • Proven ability to identify andimplement training needs
  • Excellent leadership,communication and influencing skills