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Customer Support Coordinator

4 months ago

Chertsey, United Kingdom Hanwha Vision Europe Full time

Key Objectives and Responsibilities:


  • To provide a high level of telephone based and electronic e-mail support in relation to all client administration
  • To process all sales orders in an accurate and timely manner
  • To manage all invoicing processes accurately and within set time frames
  • To administer all stock returns to third party warehouse
  • Managing queries in relation to order status
  • Track all customer orders to final delivery point
  • Effective liaison with warehouse regarding delivery schedule / priority shipments
  • Accurate and timely reporting on all despatching anomalies, working in conjunction with the warehouse team
  • Build and maintain professional relationships with key contacts (internal and external)
  • Assist the operations and logistics team leader in all “ad hoc” projects as required
  • Plan and manage workloads adhering to all company SLA’s
  • Provide backup to colleagues within the sales admin team
  • Daily filing / general office housekeeping
  • To display an alignment with company values including passion, integrity, honesty and respect
  • Other ad hoc duties as requested by Head of Customer Support


Experience & Qualification Requirements:


Educated to Graduate level (Or A-Level education with a minimum of 2 years administrative working experience)

Intermediate & Advanced Microsoft Office skills, including Excel

SAP experience would be beneficial, but training can be provided

English language essential, European language desirable

Ability to communicate on all levels in a clear and concise manner both verbally and electronically