Customer Service Representative

2 months ago


London Area, United Kingdom Consumer Additions and Consumer Exec Full time

Consumer Additions are partnered with a sportswear fashion brand based in Central London recruiting a Customer Service Representative to join the team in a pivotal role at an exciting stage.


Connecting intrinsically with their audience is one of their core values and a successful candidate will embody that by delivering a world-class experience to the business.

Reporting to the Customer Experience Manager, you will be responsible for ensuring that every customer receives great service; handling email requests and resolving issues with internal teams and service providers.


The role is full-time and based in London about 5 minutes' walk from Waterloo station. The team is fully office-based; a young, dynamic company that feel strongly that daily face-to-face communication and interaction is essential at this stage of growth.


Key Responsibilities

  • Communicating directly with customers using customer support platform, Gorgias, to ensure customer questions and comments are responded to quickly and to high standards
  • Identifying and addressing customer needs, with the goal of total satisfaction
  • Providing expert answers to questions about products and availability, presenting the value of the brand to customers
  • Assisting in the creation of customer orders
  • Following company guidelines and procedures for communications with minimal supervision
  • Recommending improvements to company processes for efficiency


Key Skills/Experience Required

  • Enthusiastic about delivering a world-class customer experience
  • At least 1 years’ experience working in a similar role within an ecommerce company
  • A good listener with natural empathy
  • Self-starter with the ability to use initiative and problem-solve
  • Experience in dealing with back-end website (Shopify) and order management systems
  • Real attention to detail
  • Very strong written communication skills
  • Ability to deal with a varied and sometimes heavy workload
  • Willingness to get stuck into tasks which might not fall under your remit


What's on offer

  • 25 days holiday (in addition to bank holidays)
  • Footwear and clothing allowance, discounts, and early access to products
  • Power of Movement allowance towards fitness pursuits
  • On-site gym


If this role is something that speaks to you, please click apply or send your CV to joshua.webster@consumeradditions.com.



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