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Customer Service Representative

3 months ago


London, United Kingdom Switch Advisor Consultancy Full time

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support.

**Duties**:

- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about products and services
- Utilize phone etiquette to ensure positive customer interactions
- Analyze customer needs and recommend appropriate solutions
- Communicate effectively with customers in person

**Skills**:

- Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with customers
- Ability to analyze customer needs and provide appropriate solutions
- Strong negotiation and persuasion abilities

**Salary**: From £23,920.00 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 17/04/2024