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Customer Service Representative

1 month ago

London Area, United Kingdom WasteTrade Full time

Customer Service Representative

 

 

About Us:


WasteTrade is a dynamic and innovative platform transforming the waste management and recycling industries. Our mission is to connect businesses and streamline the trade of waste and recycled commodities globally. As a rapidly growing company, we are seeking more results-driven Customer Service Representatives to serve as the face of WasteTrade by handling inquiries, resolving issues, and ultimately curating WasteTrade’s reputation and competitive advantage.


About the job


Based in London.


Do you want to build a stronger, more sustainable future and cultivate your career?


Then you want to join the team at WasteTrade.


We‘re looking for highly motivated, customer–focused individuals to join our team as Customer Service Representatives. The successful candidates will perform our customer service activities for their designated European territories. In this role, you will contribute to optimising and monitoring registrations, onboardings, material purchases, and listing bids, including complex customer orders, and resolving order delivery issues.


This position offers a permanent contract with a 6-month probation.


Key responsibilities:


Customer Communication:


· Proactively reach out to customers to address inquiries, provide assistance and gather feedback.

· Conduct after-sales performance calls to ensure satisfaction and identify areas of improvement.


Support:


· Assist users with the registration process, guiding them through any necessary steps and troubleshooting issues that arise.

· Facilitate onboarding new customers, ensuring they have all the necessary information and resources to make the most of our products, services, and marketplace.


Customer Relationship Management:


· Build and maintain strong relationships with customers, fostering growth and trust.

· Inform customers about order status, invoices, contract balances and other information needed to complete sales.

· Handle customer challenges, delays, and quality assurance, striving for swift resolution and customer satisfaction.


Documentation and Reporting:


· Maintain accurate records of customer interactions, transactions, and feedback in the company’s database.

· Generate reports on customer service metrics and performance indicators, providing insights and recommendations for improvement.


Qualifications:


· Excellent Knowledge of English and/or other European languages (Spanish, French, Italian, German, Polish).

· Strong organisational and time management skills, with the ability to prioritise tasks effectively and meet deadlines.

· Ability to work independently as well as collaboratively within the Sales and Operations team environment.

· Analytical and systematic approach.