Contact Centre Advisor
2 months ago
Contact Centre Advisor
Chelmsford
Ref: VA2173
#OFE
Benefits
Competitive salary plus performance related bonus 29 days holiday including public holidays plus additional days with service Pension contributions Referral bonus scheme Enhanced parental leave Enhanced sick pay Talk to us about flexible working VIP Awards – colleague recognition scheme Cycle to work scheme Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much moreSteer Academy provides accredited ongoing training – paid for by the business Opportunities for career progression
Join Our Chelmsford Contact Centre Team
Are you looking for a supportive team environment where you can thrive? Join one of the largest body shop repair groups in the UK At our Chelmsford Contact Centre, you'll receive top-notch training and support, with plenty of opportunities for career development across the business.
About the Role
As a member of our busy Contact Centre team, you will play a key role in managing our customer experience. Your responsibilities will include:
Managing the entire customer journey, including handling customer complaints and finding effective resolutions. Booking customer appointments and arranging vehicle collections and returns. Answering incoming calls and making outbound calls to customers and partners. Keeping insurance companies updated with relevant information. Updating and maintaining computer systems and portals. Ensuring daily KPI targets are met to maintain service excellence.About You
We are looking for individuals with prior experience in a fast-paced customer service environment. You should be able to:
Multi-task effectively : Handle various tasks in a busy setting without compromising on quality. Plan and organise: Manage your workload efficiently to ensure customers receive timely updates. Work accurately under pressure: Maintain attention to detail even when handling multiple tasks simultaneously. Be a team player : Collaborate effectively with colleagues while also being capable of working independently with minimal supervision. Adaptability : Show flexibility in your approach to changing situations and customer needs. Customer satisfaction : Maintain high standards with a focus on delivering excellent customer service.Experience in the automotive sector would be an advantage but is not essential. What matters most is your commitment to providing outstanding customer service and your ability to thrive in a fast-paced environment.
Why Join Us?
Supportive Team Environment : Be part of a team that values collaboration and mutual support. Career Development : Take advantage of our comprehensive training programs and clear career paths. Growth Opportunities: Join a company that is growing rapidly and values the development of its employees.If you're passionate about customer service and looking for a rewarding career in a supportive and dynamic environment, we want to hear from you. Apply today and start your journey with us at the Chelmsford Contact Centre
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