Call Centre Agent

5 months ago

Chelmsford, United Kingdom Switch Advisor Ltd Full time

Join Our Team as a Call Center Agent: Where Ambition, Drive, Teamwork, and Competition Thrive

Are you a passionate, driven, and competitive individual who thrives in a team-oriented environment? We are looking for top-notch Call Center Agents to join our dynamic team and elevate our customer service to new heights.

**About Us**:
We pride ourselves on delivering exceptional customer experiences through our state-of-the-art call center. We're currently seeking motivated and driven individuals to join our team as Call Center Agents.

**Position Overview**:
As a Call Center Agent at Switch Advisor, you will be the first point of contact for our valued customers. You will have the opportunity to make a real difference by providing top-notch service, resolving inquiries, and ensuring every customer interaction leaves a positive impression.

**Key Responsibilities**:

- Handle incoming calls professionally and efficiently.
- Assist customers with product inquiries, orders, billing, and technical issues.
- Troubleshoot problems and provide accurate information and solutions.
- Maintain a high level of product knowledge to effectively address customer needs.
- Meet and exceed customer service and performance goals.
- Document and update customer records accurately in our CRM system.
- Collaborate with team members and other departments to resolve complex issues.Responsibilities:

- Answer incoming calls from customers and provide assistance with their inquiries and concerns
- Upsell products or services to customers based on their needs and preferences
- Analyze customer accounts and provide accurate and timely information
- Resolve customer complaints or issues in a professional and efficient manner
- Maintain a high level of customer satisfaction through excellent service delivery

**Skills**:

- Excellent verbal communication skills
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
- Good organizational skills and attention to detail
- Ability to multitask and prioritize tasks effectively

**Salary**: From £23,000.00 per year

**Benefits**:

- Company events
- Company pension
- Gym membership
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus
- Tips
- Yearly bonus

Work authorisation:

- United Kingdom (required)

Work Location: In person

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