Customer Contact Centre Advisor

3 days ago

Chelmsford, United Kingdom Group 1 Automotive UK Full time

**Group 1**_ _**Automotive**

Customer Contact Centre Advisor

Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world class customer service?

If the answer is yes to the above then we want to hear from you Our contact centre based in Chelmsford is looking to recruit a new Customer Contact Centre Advisor.

About the position

You will be welcomed into a warm and friendly team and have the opportunity to work with an exciting product. A large part of the Customer Contact Centre Advisor position involves:

- Maintain regular contact with our customers to advise them of key moments in their vehicle ownership, and introduce them to other offers that will be of interest to them.
- Accurately maintain and update the company’s customer and vehicle CRM database.
- Manage inbound and outbound calls on behalf of the dealership network.
- Contact customers following their service or repair visit to ensure that they were Completely Satisfied with all aspects of their transaction with the dealership.
- Identify to the Customer Support Team Manager, areas in which there is a potential for improvements in efficiency, business opportunity, and other general good practice.
- Always deliver service
- Maintain a high standard of current product, process, and system knowledge.
- Adopting a sales approach regarding upsell.
- Maintaining good housekeeping standards and orderly administration of your work.

About our requirements

We expect you to demonstrate some skills that will prove very beneficial in the position, including:

- Customer awareness.
- Ability to work to deadlines and targets.
- Strong teamwork skills.
- Confident and professional communication skills.
- Full driving licence.

About us

The Group 1 Automotive network is a well-established and growing automotive group in the UK, with offices also in America. Group 1 Automotive is the 7th largest dealer group in the UK. All dealerships in the Group 1 Automotive network offer fantastic career opportunities, state of the art resources, training and competitive earnings packages.

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