Contact Centre Advisor

2 weeks ago


Chelmsford, Essex, United Kingdom Respond Services Ltd Full time
Job description

SPECIFICATIONS:

The Contact Centre Advisor (CCA) is responsible for all administrative and customer administration for Respond Services. Responsibilities include the proper execution of administration functions with the office.

RESPONSIBILITY:

  • Customer Service:_
  • Meet personal/team targets, call metrics and handling quotas
  • Keeping records of customer interactions, comments and complaints
  • Answering the telephone to make appointments for our engineers to repair customers' domestic appliances that have developed a fault.
  • Giving usage advice to customers on their appliances to avoid the necessity for sending an engineer while the appliance is under the manufacturer's guarantee.
  • Ordering replacement spare parts for engineers and customers.
  • Checking spare parts or service availability
  • Liaising with manufacturer customer services, insurance companies, suppliers and other departments
  • Maintaining and updating customer records on database
  • Escalating inquiries to the appropriate team, when necessary
  • Maintaining a positive empathic, and professional attitude toward customers at all times
  • Communicating with customers through various channels and responding promptly to inquiries.
  • Identify and assess customers' needs to achieve satisfaction
  • Researching required information using available resources.
  • Follow communication procedures, guidelines and policies
  • Go extra mile to engage with customers by being creative and resourceful
  • Administrator:_
  • Inputting data, cancelling or updating records
  • Liaising with manufacturer customer services, insurance companies, suppliers and other departments
  • Processing online bookings and Invoicing
  • Liaising with suppliers to resolve account queries
  • Managing administration, communicating and coordinating with internal departments.
  • Additional Duties:_
  • This list is not exhaustive, and all CCA may be required to perform duties out with their normal responsibilities from time to time.

QUALIFICATIONS:

  • Be able to show empathy and have a genuine desire to want to help customers
  • Want to develop and grow within a team
  • Be proficient at using computers
  • Be a fast learner and adaptable to learning bespoke software packages
  • Have the ability to remain calm under pressure
  • You should have a good telephone manner and be able to communicate in all situations in a polite and professional manner
  • Be selfmotivated and be able to adapt to changes in processes
  • Have impeccable time keeping
  • Be able to multitask depending on the workload.
  • Have attention to detail and be able to recall from memory where information needs to be recorded to be able to process efficiently.
  • Excellent communication skills
  • Good computer skills

SKILLS:

  • Able to maintain customer confidentiality
  • Quality focused
  • Excellent listening, phone and documentation skills
  • Resolving Conflict
  • Patience
  • Self-Control
  • Taking Responsibility
  • Willing to Improve
  • Ability to admit you don't have the answer
  • Thick Skin
  • Attentiveness
  • Positive Attitude
  • Pay Attention to Detail
  • Problem Solving
  • Adaptability
  • Ability to accept constructive criticism and work well under pressure
  • Want to develop and grow within a team
  • Selfmotivated and be able to prioritise tasks
  • Possess a willingness to learn and be able to adapt to changes in processes

Additional information:

  • Salary £21,760.00 per annum
  • 40 hours per week Monday-Friday
  • Saturday mornings on a rota basis (usually 1 in 3), paid as overtime
  • Generous company contribution to pension scheme (after probationary period)
  • 20 days holiday per annum (pro rata) increasing by 1 day for every year of service to a maximum of 25 day

Job Types:
Full-time, Permanent

Salary:
£21,760.00 per year

Job Types:
Full-time, Permanent

Salary:
£21,760.00 per year

Benefits:

  • Company pension
  • Onsite parking

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Overtime
  • Weekend availability

Work Location:
In person

  • Chelmsford, Essex, United Kingdom ECL Full time

    Contact Centre Advisor - Out of HoursSalary: £20,102 pro rataHours: 25 hours per week - shift patterns to meet business needs, including evenings & weekends. To be discussed at interviewBased in our Chelmsford Head Office, although currently able to work remotelyAs a Contact Centre Advisor for ECL, you will be the first point of contact for our customers...


  • Chelmsford, Essex, United Kingdom Steer Automotive Group Full time

    Contact Centre Advisor ​Chelmsford Ref: VA1954 #OFE Benefits Competitive salary plus performance related bonus 29 days holiday including public holidays plus additional days with service ​Pension contributions ​Referral bonus scheme ​Enhanced parental leave ​Enhanced sick pay ​Talk to us about flexible working ​VIP...


  • Chelmsford, Essex, United Kingdom ECL Full time

    Contact Centre Advisor - Out of HoursSalary: £18,500 pro rataHours: 30 hours per week - Rota basis to cover x3 Weekday 6-11pm shifts and both days at the weekend 7-3/3-11pmBased in our Chelmsford Head Office, although currently able to work remotelyAs a Contact Centre Advisor for ECL, you will be the first point of contact for our customers and members of...


  • Chelmsford, Essex, United Kingdom Respond Services Ltd Full time

    Job descriptionSPECIFICATIONS:The Contact Centre Advisor (CCA) is responsible for all administrative and customer administration for Respond Services. Responsibilities include the proper execution of administration functions with the office.RESPONSIBILITY: Customer Service:_ Meet personal/team targets, call metrics and handling quotas Keeping records of...

  • Study Centre Advisor

    2 weeks ago


    Chelmsford, Essex, United Kingdom Chelmsford College Full time

    Title Study Centre Advisor (Term Time)Hours 37 hours per week, 38 weeks per yearSalary From £19,541.84 up to £21,445.32 per annum (Actual)Organisation Chelmsford CollegeClosing Date 24/05/2024Description Chelmsford College is seeking to appoint motivated and enthusiastic Study Centre Advisors to facilitate the independent learning of groups of learners...

  • Contact Centre Agent

    2 weeks ago


    Chelmsford, Essex, United Kingdom PINNACLE GROUP Full time

    Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks - as well as a range of complementaryemployment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200...

  • Study Centre Advisor

    2 weeks ago


    Chelmsford, Essex, United Kingdom Chelmsford College Full time

    Title Study Centre Advisor (Term Time)Hours 37 hours per week (Full Time and Part Time available)Salary From £18,349.13 up to £20,136.10 per annum (Actual)Organisation Chelmsford CollegeClosing Date 31/07/2023DescriptionFull Time or Part Time considered.Salary: From £18,349.13 up to £20,136.10 per annum (Actual)Full Time equivalent from £21,892 up to...

  • Contact Centre Agent

    2 weeks ago


    Chelmsford, Essex, United Kingdom Artis Accident Care Full time

    Contact Centre Agent - Chelmsford, Essex - Artis/Steer Automotive GroupBenefits Competitive salary plus performance related bonus 29 days holiday including Bank Holidays Pension contributions Enhanced parental leave Sick Pay Health cash plan Talk to us about flexible working Ongoing training provided Opportunities for career progression due to ongoing...

  • Sheq Advisor

    2 weeks ago


    Chelmsford, Essex, United Kingdom Consult Energy Full time £45,000

    SHEQ Advisor - Essex We are looking for a SHEQ Advisor with construction experience to work for a business delivering a number of major projects linked to critical national infrastructure. Experience * NEBOSH General or Construction certificate * Knowledge and experience of CDM Regulations * Background as a Safety Advisor in a construction environment...

  • Content Advisor

    2 weeks ago


    Chelmsford, Essex, United Kingdom Futures Recruitment Ltd Full time

    Are you a creative and motivated Content Advisor with strong copywriting skills?Do you have a keen eye for detail and looking for new opportunities to support a busy team who play a central role in informing, changing behaviours, protecting reputation amongst all key audiences - internally and externally?Futures Recruitment are seeking a Content Advisor to...

  • Service Advisor

    2 weeks ago


    Chelmsford, Essex, United Kingdom Prime Appointments Full time

    A client of ours in the Chelmsford area are recruiting a Service Advisor to join their team. This is a full-time permanent position working Monday - Friday 7.00am - 5.00pm and paying up to £35,000 per annum depending on experience. This role also requires you to work 1 in 3 Saturdays 8.00am - 3.00pm.Your key duties in this Service Advisor role will include...


  • Chelmsford, Essex, United Kingdom CHP Full time

    Follow CHP workflow and ensure feedback to improve the effectiveness of all workflows to reflect the evolving requirements of the customers supporting business partners to define the workflows appropriately. Demonstrate empathy in all dealings with customers to understand intent and requirements to provide appropriate customer focused resolution coaching and...


  • Chelmsford, Essex, United Kingdom CHP Full time

    We're a local housing association that's passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don't stop there. We offer a wide range of support and services to help our customers and their communities to thrive. We want to be an organisation that cares about our customers and communities...

  • HR Advisor

    2 weeks ago


    Chelmsford, Essex, United Kingdom Additional Resources Ltd. Full time £35,000

    HR Advisor Location: Chelmsford, Essex Salary: £35,000 + Benefits They are recruiting for a HR Advisor who will play a crucial role in providing generalist HR advisory to client and their employeesThe Role:Reporting to the HR Manager you will be responsible for providing HR and administrative support across the businessKey Responsibilities: Act as a point...


  • Chelmsford, Essex, United Kingdom CHP Full time

    We're a local housing association that's passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don't stop there. We offer a wide range of support and services to help our customers and their communities to thrive. We want to be an organisation that cares about our customers and communities...


  • Chelmsford, Essex, United Kingdom Consult Energy UK Full time £45,000

    SHEQ Advisor – EssexWe are looking for a SHEQ Advisor with construction experience to work for a business delivering a number of major projects linked to critical national infrastructure.Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.ExperienceNEBOSH General or Construction...

  • HR Advisor

    2 weeks ago


    Chelmsford, Essex, United Kingdom Additional Resources Full time £35,000

    HR Advisor Location:Chelmsford, Essex Salary: £35,000 + Benefits They are recruiting for a HR Advisor who will play a crucial role in providing generalist HR advisory toclient and their employees. The Role: Reporting to the HR Manager you will be responsible for providing HR and administrative support across the business. Key Responsibilities: Act...

  • Financial Advisor

    2 weeks ago


    Chelmsford, Essex, United Kingdom Finlink Ltd Full time £55,000

    Financial AdvisorUp to £55,000Hybrid workingThis role is best suited to those who hold a Level 4 Diploma and with 1+ years of experience giving financial advice. The company are offering up to £55,000 salary, dependent on experience and qualifications. You will be provided with a pre-existing client bank.The BusinessThe business is a well-established...


  • Chelmsford, Essex, United Kingdom Just Recruitment Solutions Full time

    Service Advisor Vacancy - ChelmsfordExperienced Service Advisor - Franchised Dealership £36,000 OTE per annumAs a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership.Your duties will include:Upselling of additional works, service plans and warranties.Opportunities for internal...


  • Chelmsford, Essex, United Kingdom Lewis Row Ltd Full time

    A professional services firm in Chelmsford are looking for a Reward and Benefits Advisor to join their HR team on a six month contract basis. As part of the HR Reward team, the Advisor will provide critical support needed to deliver a number of exciting reward projects over the next six months. They will have strong reward experience, ideally gained within a...